Entry Level It Engineer

Overview

Join New Era Technology, where People First is at the heart of everything we do.

With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.

Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.

Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.

Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Apply today and help us shape the future of work—together.

Role

Are you passionate about IT and want to kick off your professional career?

What is the role

Based across multiple client sites in Auckland and working within the education sector you would be the first point of contact for any IT related issues.

Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues.

Collaborating with cross-functional teams to resolve complex problems.

As part of this role, you will be completing daily timesheets which require attention to detail.

This role involves local travel across Auckland, so flexibility is important.

Qualifications

Must be a NZ Citizen or hold permanent residency

Must have a NZ Driver\'s License (Full or Restricted)

Responsibilities

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)

Diagnoses and troubleshoot technical issues reported by clients.

Document and track client issues using a ticketing system.

Escalate unresolved issues to appropriate teams and follow up until resolution.

Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description

Technical knowledge

Windows 11

Windows Server

Azure Active Directory

Firewalls (FortiGate)

Switching (Ruckus, HP, Allied Telesis)

Wireless (Ruckus, Aruba / HP, Aerohive)

Printers / Copiers

What we offer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industry\'s latest technologies.

Internal career growth for high performers and IT super-stars

An opportunity to earn while you learn with our Certification Bonus Program

EAP Program – Raise limited.

Three free sessions per year.

Cost price on products from our suppliers

Referral Bonus Initiative

School holiday – Projects and Training opportunities

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us.

In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Location (City)

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

How many years of experience do you have as a Entry Level Support Engineer?

• Select...

What is your expected salary range?

What is your legal right to work in New Zealand?

Where are you currently located?

How soon are you able to start?

How would you rate your English language skills?

Are you willing to relocate for a position at Auckland?

#J-