General Manager - Operations

New Zealand Aged Care Services – Newmarket, North Island

Come join a small-knit Support Office team at New Zealand Aged Care Services in Newmarket, Auckland Office.

We're looking for a well experienced General Manager – Operations that knows the residential aged sector inside out and is ready to hit the ground running.

Ko wai matou | Our Organisation

At New Zealand Aged Care Services, we currently have 10 Care homes and 6 Villages, with a total of around 610 team members whilst having a continuous focus on future expansion. As we are still growing in the market, we remain small enough to have that personal feel and yet big enough to keep us busy. In our fast-paced environment, there is never not a dull moment. It keeps us engaged and on our toes each day. If you like to keep busy, enjoy variety, will always give it your best, thrive on challenges, and want to join a strong team, then we are the place and have the role you have been looking for.

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In this key leadership role, you’ll oversee multiple sites, and lead Care Home Managers to ensure our residents receive exceptional, person-centred care. You’ll drive operational performance & financials, strengthen quality and compliance conjunction with the General Manager - Clinical, and foster a positive, high-performing culture. If you’re a strategic Manager with a heart for aged care and a passion for continuous improvement, we want to hear from you.

Oversee operational performance, including occupancy, budgets, workforce planning and service delivery outcomes.

Ensure full compliance with aged care standards, legislation and internal quality frameworks, driving continuous improvement.

Implement strategic priorities, leading change initiatives and monitoring KPIs to enhance service quality, efficiency and resident experience.

Proven leadership experience in aged care, health, disability, or other regulated service environments.

Strong capability in managing multi-site operations and supporting frontline leaders.

Deep understanding of quality, risk, compliance and regulatory standards.

Commercial acumen with experience in budgeting, workforce management and performance improvement.

Can travel around to facilities as required.

Ongoing support from management and the team to achieve the best in your role and supporting your professional development.

Full orientation will be provided.

A workplace where honesty, hard work and fun are valued.

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