Service Manager - Taranaki

Mō te tūnga | About the role

As a Service Manager, your role involves creating a positive team environment, meeting individual needs, and building relationships with families. Prior people management experience is required, and a background in Health and Disability is preferred but not essential. Key attributes include a genuine desire to make a positive difference, a can‑do attitude, and adaptability.

This role will include supporting individuals with complex behavioural needs and behaviours that can challenge. You will play a key role in helping manage overwhelming emotions, while promoting safety and positive behaviours. This role requires physical fitness, resilience, and confidence to manage risk and respond effectively in challenging situations.

You’ll report to the Area Manager and collaborate with other Service Managers and the Regional / National team to help promote a supportive work environment where meaningful progress is possible.

• Passion for the services provided by IDEA Services and the people supported.
• Relevant tertiary qualification.
• Experience in delivering outcomes in a high‑pressure and changing environment.
• Ability to develop a functional and positive team environment.

Nōu te rourou | What's in it for you?

Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the ‘Apply’ button. As part of the recruitment selection process, you will be required to provide an up‑to‑date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

IDEA Services Ltd is an accredited Immigration AEWV employer.

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

#J-18808-Ljbffr