Customer Experience Coordinator

New Zealand Fine Touring Group – Queenstown, South Island

Fine Tours Group - FTG (New Zealand Fine Touring - NZFT and Inside Australia Travel - IAT) is a tech-enabled travel business with a market opportunity and rapid growth trajectory. FTG operates a multichannel strategy selling travel in New Zealand and Australia. We offer highly tailored and bespoke advice to our customers, ensuring they get the best experience possible. We are proud to bring New Zealand and Australia to the world!

Are you passionate about New Zealand and thrive on helping others experience its magic? Do you excel at problem‑solving and providing exceptional on‑the‑ground support? If so, we are seeking a Customer Experience Coordinator to join our vibrant team in beautiful Wānaka.

In this exciting role, you will have exceptional administrative skills and be the crucial link between our international clients and the unforgettable adventures they're embarking on. You'll be the go‑to person for ensuring their journeys run smoothly, offering assistance, and resolving any challenges that may arise with a warm and proactive approach.

This is a full‑time, 40 hour role and weekend / public holiday work is required. We are looking at a start date of Monday 1 December.

Responsibilities

• Responding to incoming phone calls and client queries via app messaging
• To make reservations as requested with accuracy and efficiency, within the agreed standards of attention to detail
• Manage queries, complaints and suggestions with a positive attitude
• Promptly and efficiently directing enquiries to appropriate consultants
• Review documentation and provide quality control oversight as required

Requirements

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