Chapter Lead, Business Analysis

Kia ora

Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth and our purpose is to enrich our country through connecting New Zealanders to each other and New Zealand to the world. As a brand promise, we endeavour to offer Manaaki to all of our employees and customers – taking care further than any other airline and creating compelling experiences that empower and connect.

Due to an exciting internal move, we’re now on the lookout for a Chapter Lead - Business Analysis to join the team. We’re looking for people with strategic and innovative perspectives on the future of the Business Analysis craft, and a natural servant leadership style to empower, enable and coach our Business Analysis Chapter members. If you have a passion for people, the craft of Business Analysis, ability to think “big picture”, and an aptitude for working in a complex environment, we invite you to read on.

To thrive in this role, you’ll be a composed and influential leader who brings confidence and clarity to complex environments. You’ll champion a forward‑looking approach to business analysis – one centred on insight, problem‑solving and shaping meaningful outcomes. As AI continues to transform how we work, we’re seeking someone with strong awareness of AI‑driven opportunities and a strategic mindset to help guide the future direction of the BA craft at Air New Zealand.

Key responsibilities of the role include :

• The purpose of the Chapter Lead role is to set the chapter vision, build capability, promote consistency of the craft across squads and includes people management responsibilities.
• Continuously improve the craft of Business Analysis by evolving our chapter vision and converting strategy into actionable ways of working.
• Engage with Air New Zealand senior leaders creating strong business relationships that drive collaboration and delivery of the organisational strategy.
• Provide “servant leadership” for the teams : devising and implementing enablers; providing support where required; removing roadblocks; inspiring a growth mindset and outstanding performance.
• Participate in the Tribe and Chapter Leadership syncs, sharing collective responsibility for all team metrics.
• Devise, deploy and maintain the frameworks and “way of working” elements that drive the effectiveness of the business analysis teams.
• Engage with the Tribe Leads, Product Owners and Agile Coaches to maximise “flow” in relation to prioritisation, resource allocation, cross‑team collaboration and end‑to‑end efficiency.
• Provide line management and coaching to the Business Analysis chapter members.

Work experience and attributes required :

Next steps :

If you want to join us on our journey to evolve our Business Analysis craft and you have the essential skills and experience, we look forward to receiving your application with an updated CV.

We’ll be having initial conversations and firming up our shortlist before Christmas; however, interviews will commence once everyone is back from a well‑deserved break early in the new year.

If you’re interested in learning more, please apply immediately. This role closes on 11 : 59pm Sunday 4 January 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and / or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

“Seek to bring distant horizons closer. Once near, seize them and make them your reality.”

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