Senior Personal Banker

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Senior Personal Banker

Department : NZ Personal Banking Branch Network

Location : Whangarei

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.

Mo te turanga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving the financial wellbeing and sustainability of our customersso they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.

Our driven team of

Senior Personal Bankers

play a critical role in making this happen by supporting our customers with their lending needs to enable them to save and buy their very own residential or investment property.

They are highly skilled and have valuable knowledge of the local market, and coach our customers through the home loan journey ensuring they always deliver an exceptional customer experience every time.

We are continuously building our team of Senior Personal Bankers in our branches across Auckland and Northland.

Regardless of where you are in your home lending or banking career, if you want to use your experience to build deeper relationships with customers and help them achieve their financial goals, we'll work with you to find the right role in the right location.

There is so much variety in your day to day as a Senior Personal Banker and you could be helping our customers by :

• Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services;
• Acting as a senior referral point for other staff for more complex customer needs;
• Provide professional expertise to customers to help them meet their financial needs and goals;

Engaging in business development activities to attract new clients into the branch to create maximum customer value

Whatever the day has in store, you'll be working with a strong team that supports each other and celebrates team wins.

Role Location : Whangarei / ANZ Whangarei Branch

Role Type : Permanent, Full-time

Work Schedule : Standard hours Monday to Friday 8 : 30am-5pm

Ka aha to ra e kite ai?

As a Senior Banking Consultant / Senior Personal Banker, you will have the opportunity to :

Act as ANZ products initiator and role model,

Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch,

Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,

Take responsibility to 'know your customer' from a risk perspective,

Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

Ou Pukenga?

To grow and be successful in this role, you will ideally bring the following :

Prior experience in developing strong relationships in a customer focused role

Significant experience in financial services, preferably within the retail banking sector

Excellent communication and interpersonal skills

Leadership and coaching capabilities

Experience in being an influential user and promoter of technology

Ability to multi-task, highly adaptable to change and ambiguity

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

He aha te take e uru ai koe ki a matou?

From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose : shaping a world where communities thrive.

But it's not just our customers who'll feel your impact.

You'll feel it too.

Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things.

That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.

We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.

That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi.

This includes increasing representation of Maori and Pasifika people at ANZ.

Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua watea te katoa ki te tono.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit / .

You can apply for this role by visiting ANZ Careers and searching for reference number

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