Retail Manager | Birkenhead

Bring energy, passion & drive, along with a love of fashion & repurposing 2nd‑hand goods. Plus a track record of great customer service.

Mou | For you

At Harbour Hospice our values are at the heart of everything we do. We welcome applications from all backgrounds who share our values of aroha (compassionate), tautikanga (professional), and mo te katoa (inclusive).

Your role will give you a strong sense of purpose as you help connect the community with the care hospice provides. You’ll contribute to raising a third of Harbour Hospice’s annual funding needs and also enjoy :

• Extremely busy and varied days
• Injecting your personality into your role and shop
• Working with volunteers and forging very special relationships

Best of all, you will join an organisation where your work matters - he taonga koe.

Mo te tunga | About the role

As Retail Manager you'll be responsible for the overall running of the Birkenhead shop, working closely with the Retail Team Leader and Assistant Manager to ensure a fantastic experience for all donors, customers and volunteers. You’ll be on your feet all day, working at pace to sort, price and merchandise donations, completing timesheets and cashing up. Importantly, you’ll be role‑modelling to and supporting your volunteer team, delegating to them and ensuring they get a break and a cuppa. Each day you will roll up your sleeves, lead by example and get involved in everything that's required in driving sales results to maximise income for Hospice.

This is a permanent role working Monday – Thursday 8 : 30am – 5pm (32 hours per week).

An experienced fashion Retail Manager, you live and breathe great customer service. You get on well with all walks of life and can motivate and lead your Assistant Manager, and a team of dedicated volunteers, in a collaborative, open and positive way. You will demonstrate :

• A track record of achieving strong sales results
• Lead by example, get stuck in and take initiative. You're not easily fazed
• Highly organised and ability to work at pace in a busy environment
• Be naturally inquisitive. Able to identify brands and appraise vintage treasures and their value
• Visual merchandising experience. Ability to create retail environments that are captivating, enticing and relevant

You’ll also have flexibility to change your hours to cover leave and provide extra support as needed.

Ko matou tenei | About us

Harbour Hospice is one of the largest hospices in Aotearoa caring for people across the North Shore, Hibiscus Coast and Warkworth / Wellsford regions. We support and provide holistic care to people in their homes, in one of our two inpatient units, or in community programmes offered at each of our three sites. We are a progressive organisation that puts each turoro / patient, whanau / family, our community and our people, at the heart of everything.

Me pehea te tuku tono | How to apply

Click on the ‘apply’ button to submit your CV and cover letter. Tell us your motivations for applying and how your work and life experience align with our values and the role you are applying for. We value all applications and encourage candidates from diverse backgrounds.

If you need support with your online application or to korero / chat before you apply, please contact our recruiter Peggy Newton : or

• @harbourhospice.org.nz

You must have the right to live and work in Aotearoa New Zealand. Background and pre‑employment checks including health screening where applicable, are part of our recruitment process.

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