Senior D365 Support Consultant

Overview

Join to apply for the Senior D365 Support Consultant role at DXC Technology

DXC Technology (NYSE : DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business.

As a Senior Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service), Power Apps (model‑driven and canvas), Power Automate, and Power Pages Portal. You will provide exceptional support to our customers, focusing on resolving complex incident tickets efficiently and effectively to ensure smooth operation and optimal performance of their systems.

Beyond reactive support, the role emphasizes a proactive approach to customer engagement where you will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers will assist them in achieving their overarching long‑term strategies and business objectives.

Key Responsibilities

• Incident Resolution : Provide expert‑level support to resolve issues related to business systems, ensuring timely and effective solutions.
• Proactive Improvements : Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.
• Strategic Partnership : Work with customers to understand their long‑term goals and assist them in developing and executing strategies that leverage their applications’ capabilities.
• Technical Expertise : Utilize deep technical knowledge to support the design, development, and implementation of solutions.
• Customer Engagement : Build and maintain strong relationships with clients, acting as a trusted advisor.
• Continuous Improvement : Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge.

Key Skills And Technologies

Dashboards, Forms, Tables, Fields and Views

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function and Industries

Information Technology

IT Services and IT Consulting

Location

Auckland, New Zealand

Benefits

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in‑person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

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