Senior Housing Support Manager

The Salvation Army – Auckland, North Island

The Salvation Army, a beacon of hope and transformation since 1865, operates in over 130 countries under the coordination of our International Headquarters in London. As a registered charity under the Charities Act 2005, we are committed to making a difference. Our diverse workforce, serving in New Zealand, Fiji, Tonga, and Samoa comprises more than 5,000 people including officers, employees, and a vibrant community of volunteers. We are proud to be recognised as a high-value employer that cherishes the contributions of each member of our caring workforce. Our volunteers, valued members of our Army, help us extend our reach and deepen our impact, embodying our commitment to community service. Together, we strive to continue our legacy of positive change.

About the Role :

As a Senior Housing Support Manager, you will have a more in-depth and holistic understanding of our tāngata and whānau housing and wellbeing needs as well as a strong knowledge of support services available to ensure that our tāngata and whānau live with the greatest degree of independence possible.

You will be involved in building and maintaining positive and healthy relationships with tāngata and whānau, managing tenancies, conducting property inspections, organising maintenance needs, and solving problems quickly as they arise.

You will have excellent customer service skills, the ability to prioritise and plan to meet required expectations with a degree of flexibility and initiative to achieve a positive outcome.

Senior Housing Support Managers will visit tāngata and whānau at their SASH home and from time to time will attend meetings with key stakeholders to ensure that the tailored support and services stay in place for our tāngata and whānau.

You will also share knowledge and experience with others to develop team capability, and mentor team members. This role provides a real opportunity to make a real difference in our tāngata and whānau lives, as you will build strong and lasting relationships and be able to ensure that their housing and wellbeing needs are being met.

What will your responsibilities be :

• Tenancy Management
• Arrears Management
• External Relationships
• Cultural Safety
• Oversight of Maintenance
• Contractor Oversight
• Customer Service
• Complaint Management
• Antisocial Behaviour

Our ideal candidate will have :

Our offer to you :

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'

This role is permanent full-time and hours worked will be 37.5 per week.

The starting salary for this role will fall between $85k to $90k

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

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