Customer Service - Product Specialist

Job Category : Call Centre & Customer Service,Manufacturing, Transport & Logistics

At Asmuss, we’re passionate about delivering exceptional customer service and building strong, lasting relationships in a dynamic and fast-paced environment.

In this role, you will be the first point of contact for our customers and an integral part of the daily operations. We’re looking for an experienced Customer Services Representative with a blend of technical expertise and sales ability. We’ll support you with comprehensive on-the-job training and a supportive team that values collaboration to set you up for success.

Job Description

Key Responsibilities :

• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses to customer inquiries.
• Prepare and follow up on quotations within set timeframes.
• Provide technical product information and support.
• Serve customers at the counter with professionalism and care.
• Investigate tenders and pursue sales opportunities.
• Respond promptly to customer inquiries regarding pricing, deliveries, and credit.
• Support Sales Team with reporting and administrative tasks.
• Participate in sales promotions and assist with branch administration.
• Maintain up-to-date product knowledge through ongoing training.
• Liaise with purchasing to ensure stock availability.

We are ideally looking for someone who has :

What’s on offer

About Us

For over 100 years, Asmuss has been helping build New Zealand—literally. As one of the country’s most trusted suppliers of steel and flow control products, we’ve supported major projects across infrastructure, construction, manufacturing, and water.

We’re a proudly Kiwi-owned business with a national presence and a future-focused mindset. We combine deep technical know-how with a down-to-earth approach, delivering real value to our customers and partners every day.

At Asmuss, we’re all about making a difference—whether it’s for our customers, our communities, or our team. If you’re someone who values integrity, teamwork, and continuous improvement, and you’re keen to be part of a company that’s growing and evolving, we’d love to hear from you.

Successful candidates must have the rights to work in NZ, and will be subject to pre-employment checks such as medical, drug and alcohol testing, and MOJ Criminal Conviction history check.

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