Massey University – Auckland, North Island
Massey Halls Auckland is seeking a proactive and community‑focused Residential Life Coordinator to help create a vibrant, safe, and inclusive environment for our tauira.
This role is central to the delivery of our Residential Life Programme, working closely with the Residential Life Team members to build a positive community, support resident wellbeing, and enhance the overall student experience.
The Residential Life Coordinator is responsible for planning, organising, and coordinating events and initiatives that reflect cohort interests and promote belonging, diversity, wellbeing, and academic success. The role also assists in resident welfare, behaviour, and incident response, ensuring practices align with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
Key Responsibilities
- Lead the planning, organisation, and delivery of the Residential Life Programme, ensuring events and initiatives that support wellbeing, life skills, community development, academic success and reflect cohort interests.
- Coordinate Residential Assistants in the facilitation of events and activities.
- Foster a positive, fun, and inclusive community, maintaining a visible and supportive presence within the halls.
- Recruit, engage, and coordinate Resident Representatives, supporting their involvement in the community.
- Assist in the monitoring and response to incidents, resident welfare and behaviour, and emergencies in line with Massey Halls policies and the Code of Practice.
- Plan and coordinate the delivery of our internal resident communication channels and platforms.
- Support the planning, coordination, and delivery of our social media content and other promotional or marketing materials.
- Work collaboratively across the Student Experience Team and wider university teams.
Key Requirements
On‑call requirement : You will be required to participate in an on‑call roster, approximately one week every three weeks.Accommodation requirement : Due to the nature of this role and its integral responsibility as a responder to incidents and emergencies, the Residential Life Coordinator is required to either live on‑site in a studio unit or within a 5km radius of Massey University Auckland campus. Accommodation allowances relevant to this component can be discussed at interview.Pre‑employment Checks : Vulnerable Children (Requirements for Safety Checks of Children’s Workers), Criminal Check and Credit Check.What You Will Bring
At least one year of experience in administrative and customer‑service‑focused roles.Experience with social media and digital communication tools.Experience in planning and organising events.Strong interpersonal and communication skills, with the ability to build relationships with tauira, staff, and external partners.A warm, approachable, and proactive presence that contributes positively to resident engagement and community development.Sound judgement, resilience, and the ability to respond effectively to welfare concerns, behaviour issues, and emergency situations.Experience working with young people, diverse communities, or within a community setting (desirable).An understanding of Te Ao Māori and a commitment to working in a Tiriti‑led environment.Massey offers
Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.Five university holidays per year in addition to annual leave.Subsidised Southern Cross Healthcare plan for you and your whānau.Special staff rates for campus gym membership.Staff purchasing privileges and discounts at many commercial and retail businesses across NZ.Comprehensive professional development and training programmes.The salary band for this position is $52,600 - $64,000 based on skills and experience. On‑call and accommodation allowances are additional to the base salary.
Our aim is for this position to commence mid‑January 2026.
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