Head of Customer Success

Overview

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

Role Seequent, The Bentley Subsurface Company, is a world leader in the development of subsurface modelling software. We create technology that helps organisations understand the subsurface to make better, more informed and more sustainable decisions about some of the world’s most significant civil, environmental, and energy challenges. Acquired by Bentley Systems in 2021, we are now connecting the built world above ground with the hidden world below, creating a ground-breaking class of software solutions.

We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with retaining and growing a dedicated set of customer accounts. This is a critical leadership role responsible for driving revenue growth within the mid-market segment. The ideal candidate is a strategic thinker with a proven track record in software sales, an inspiring leader, and an exceptional coach with a high EQ. You will be responsible for developing and executing a strategic sales plan for your team, coaching your team through the complete sales cycle, and building a high-performance team culture focused on achieving ambitious growth targets. This role is responsible for building and leading a diverse and geographically distributed team of professionals that serve customers throughout the entire EMEA region.

Key Responsibilities

• Team Leadership & Development : Recruit, train, coach, and motivate a team of account managing sellers to achieve revenue growth through upselling, cross selling and growing users within existing accounts.
• Foster a culture of success, collaboration, and continuous professional growth.
• Strategic Sales Planning : Develop and execute a comprehensive sales strategy to expand the mid-market, grow revenue from existing accounts, and drive the adoption of Seequent’s portfolio of solutions.
• Pipeline & Revenue Management : Oversee all aspects of the sales pipeline, from lead generation to closing deals. Ensure accurate sales pipeline and reporting using CRM (Salesforce).
• Customer Engagement : Coach your team to build and nurture long-lasting relationships with prospective clients, understanding their challenges and demonstrating how Seequent’s solutions can unlock significant value.
• Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long-term customer relationships.
• Cross-Functional Collaboration : Work closely with Customer Solutions, Marketing, Sales Operations and partner teams across the wider Bentley Systems to ensure alignment, develop sales collateral, and provide market feedback to shape product development, as well as go-to-market strategy.
• Market Intelligence : Stay current with industry trends, the competitive landscape, and customer needs to identify new opportunities and inform your teams priorities and direction.
• Operational Excellence : Manage the day-to-day activities of your sales team, holding weekly 1 : 1s, regular check-ins, coaching, setting clear objectives, and monitoring progress to ensure company quotas are met, while maintaining the highest standards of CRM hygiene and reporting across your team. You will also be confident and prepared reporting moving business metrics to senior leadership.

Qualifications & Skills

Required :

Would be an asset :

What We Offer

The opportunity to be part of a dynamic, global, and rapidly growing company.

A positive and collaborative team culture with a strong emphasis on doing the right thing for our customers and colleagues.

The chance to work with world-leading technology that is making a real impact on creating a more sustainable future.

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Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don\'t meet every requirement. Please don\'t count yourself out if you don\'t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we\'re excited to see what you can bring to our team!

Benefits

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now!

For more information about everything Seequent, please visit Seequent.com.

How to apply

If this sounds like the role for you, apply today with a covering letter and CV.

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