Manager Hr Recruitment And Training Operations

We are seeking a motivated Manager HR Recruitment and Training Operations to lead the delivery of core people services to the organisations largest operational business unit.

This fantastic opportunity is a full-time, permanent role, based primarily at our Auckland Customhouse.

For the right candidate, we may consider Wellington as an alternative base location.

About the role | K rero m te t ranga The role of the Manager HR Recruitment and Training, Operations is to lead the delivery of core people services to the organisation s largest operational business unit.

It ensures recruitment operations, workplace training, and frontline HR support are consistent, scalable, and aligned with guidance from the centres of expertise within HR, translating strategic direction into practical, high-quality service for operational leaders and staff.

Operating as part of the HR leadership team, the role supports a joined-up, forward-looking function that delivers on its core responsibilities.

It contributes to collective leadership across HR, helping ensure services are efficient, effective, and responsive to the organisation s operational needs while sustaining a strong service culture and driving continuous improvement across the Operations portfolio.

About You | Ko wai koe To be successful as Manager HR Recruitment and Training, Operations, you will need to be technically proficient in the following :

• Operational HR delivery, including recruitment and training delivery.
• Workforce service planning.
• Relationship and stakeholder management
• Continuous improvement and automation.
• Proven experience leading operational HR delivery functions, ideally in a large or complex organisation.
• Demonstrated ability to deliver consistent, scalable people services.
• Experience working with senior stakeholders in an operational context.
• Experience implementing service improvements and supporting workforce initiatives.
• A relevant tertiary qualification in Human Resources, Organisational Development, or a related field is desirable.

Working at Customs | Mahi ki te Mana rai o Aotearoa We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.

We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values).

Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through :

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles.
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

Working for New Zealand Customs To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident

• and be able to obtain and maintain an Organisational Security clearance to Confidential level.
• ) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application.

OR A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application who has travelled out of New Zealand for short periods of time i.e.