Facilities Manager

About the Role

The Facilities Manager is responsible for the day-to-day management of a portfolio of key sites within client's national property network. This includes 35 retail and 3 corporate locations. The role ensures all premises are maintained to a high standard, prioritising the comfort, safety, and operational continuity for staff and customers.

This position oversees all aspects of planned and reactive maintenance, ensuring timely execution and compliance with agreed service levels. The Facilities Manager is the primary point of contact for the client and is accountable for the delivery of FM services, contractor performance, and adherence to health, safety, and environmental (HSE) standards.

What You’ll Do

• Deliver efficient, cost-effective FM services across corporate and retail properties.
• Ensure compliance at each site, including maintaining current BWOF certification.
• Manage all work orders within the portfolio, ensuring open orders remain within agreed thresholds.
• Complete the building inspection program, including annual inspections and reporting.
• Manage contractor Health and Safety in accordance with agreed policies and procedures and conduct regular spot checks to ensure safety standards are maintained.
• Maintain and monitor asbestos management plans in line with legislation.
• Review contractor safety documentation and manage permit-to-work processes.
• Develop strong working relationships with internal teams and external service providers. Conduct yourself in a respectful, collaborative and professional manner ensuring a partnered approach.
• Prepare, manage and update the Annual Opex and Capex programme and budgets in conjunction with the client and other Team members. This includes maintaining a detailed knowledge of spend across their area of responsibility.
• Implement and maintain preventative maintenance schedules, risk management procedures, and asset management initiatives;
• Maintain and update the asset register.
• Coordinate general maintenance, repairs, and site inspections.
• Manage vendor relationships, including contractor inductions and supervision.
• Plan and execute small projects (e.g., churn, minor construction, procurement).
• Raise purchase orders and ensure timely invoice processing and resolution of payment issues.
• Support sourcing processes and contribute to consistent service delivery across contracts.
• Assist in preparing consolidated monthly reports covering service requests, inspections, project updates, and pipelines.
• Monitor service standards to ensure alignment with client expectations.
• Analyse reactive maintenance trends and liaise with the Property Helpdesk as needed.
• Represent the company in meetings with owners, tenants, contractors, and stakeholders to facilitate coordination and decision-making;
• Manage energy savings initiatives, maintain system data, and report on efficiency improvements.
• Provide team support during peak periods or staff absences.
• Undertake other duties as reasonably directed by the Facilities Manager Lead.

What You’ll Need

• Minimum 5 years' experience in facilities management
• Proven experience managing contractors and maintenance operations.
• Proficiency in FM applications and related technologies
• Strong financial acumen, including budget preparation and portfolio cost management.
• Demonstrated ability to build and maintain professional relationships with clients and contractors.
• Commitment to delivering premium client and customer service.
• Self-motivated with a proactive approach to tasks and responsibilities.
• In-depth knowledge of building management legislation, including life safety and environmental regulations.
• High attention to detail and strong organisational skills.
• Excellent communication skills, both written and verbal, with the ability to engage across all levels.
• Analytical thinker with effective problem-solving capabilities.
• Solid understanding of mechanical, hydraulic, BMS, and essential building services.
• Working knowledge of the Health & Safety at Work Act.
• Proficiency in Microsoft Word, Excel, and Outlook (intermediate to advanced level).
• Ability to travel; valid driver's license required.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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