Customer Support Specialist

Are you looking for a new opportunity that will excite and challenge you every day as well as help people?

Well, we have a role for you!

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base.

You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinic's business.We're looking for driven individuals who have a problem-solving mindset and have a knack for helping others.

No two days are the same!

We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game.

Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.ezyVet is a cloud-based Veterinary Practice Management Software.

We provide easy-to-use software that helps veterinary practices save time, increase revenue, communicate better with clients, and reduce workload stress.

We are a premium software product and part of IDEXX's Veterinary offerings.Pets and tech, it's a winning combo!

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.A bit more about the role, you will : Supporting veterinary customers all over the globe with high-quality email and phone customer service relating to the use of our practice management softwareEfficiently problem solve and manage tickets until resolutionDeliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!

You'll learn to be a support specialist, trainer extraordinaire, and even learn technical writingSo what are we looking for?

Epic communication skills.

You'll be answering lots of phone calls and supporting people all over the world!

Passion, empathy, and resilienceCan-do attitude and willingness to be in the driver's seat of your careerA passion for the tech or the veterinary industryMaybe you have experience working with ezyVet in clinic, or just in clinic experience in general!

Ability to form part of our Support roster that will include weekends every 4-5 weeksBe willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferableA thirst for helping businesses succeed - commerce, business, and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.More importantly, what you can expect from us?

Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way!

Structured onboarding, induction, ongoing training, and transparent performance-driven professional developmentGreat tech kit for both work and personal useGreat office space to collaborate - including a gym and rooftop terrace!

Coffee + Fruit + Food Truck Friyay several times a month!

Dog-friendly officeFully subsidized Southern Cross Health insuranceCareer pathways that will take you places if you are willing and ableIDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer.

Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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