Service Manager MergeLifewise • Auckland, Auckland, New Zealand
Service Manager Merge
Lifewise • Auckland, Auckland, New Zealand
13 hours ago
Job descriptionGeneral Manager, Social Services Merge Community Capacity Builder and staff Peer Outreach Workers (x5) Administrator All Merge staff Lifewise Senior Leadership Team Internal Shared functions; IT, Human Resources, Finance APT Property Team Street Whanau Education Providers Auckland Council Leading all operational and business-related activities of Merge Lifewise so that they are effective and efficient and provide a high-quality service to clients. Providing leadership at Merge to ensure that employees contribute to and achieve key performance indicators in line with strategic direction and business plans. Work to position Merge Community and associated services as a front door and entry point to other Lifewise services. Together with the Practice and Development Manager ensure strong professional development support to all roles that require personal lived experience of homelessness, mental health and / or addiction problems. Support the Chief Executive and the wider leadership team to ensure a lived experience lens on Lifewise relationships and strategies across the whole organisation. Liaise with other NGO and governmental departments including council and local business associations to further the work of Merge Community as a key part of the Karangahape Road community Ensuring appropriate performance of Merge Service against contract and certification standards; ensuring quality & audit standards are met. Ensuring strong levels of satisfaction for our key stakeholder groups of clients, staff, partners and funders. Ensuring a continuous focus on the achievement and on-going maintenance of standards of excellence in all business and management systems and processes including legislative and contract compliance. Financial and budgetary delegations for the service as per the Delegated Authorities Policy. Manage and maintain budgets, existing funding contracts, philanthropic funding and identifying and developing additional funding opportunities to promote financial sustainability. Includes managing outcomes reporting requirements for Merge Community. Report all incidents, accidents and near misses that occur during work Actively participate in any health and safety initiatives and contribute to improving health and safety practices Use any provided Personal Protective Equipment as required Take reasonable care for your own health and safety Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons. Understand the position of Māori as the tāngata whenua. Commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the context of The Lifewise Trust. Lived experience of mental distress, homelessness or addiction and the ability to take active responsibility for monitoring and maintaining mental health and wellbeing of self and team. Experience and understanding of peer support and community led development or volunteering models of practice and the ability to support the development of this across Lifewise. Understand and practice strengths-based approaches. Ability to build strong relationships and trust and manage teams of people with lived experience of rough sleeping, addictions or mental health issues. Experience of housing, work and income or mental / addiction services pathways and how to navigate them 3+ years experience in people management and leadership roles. Experience in managing the implementation of new systems Extensive experience of operational leadership in social sector or health related field. Relevant practice qualification, and tertiary qualification, preferably in management, or leadership. Experience in developing new services or managing service change. Experienced in working cross culturally. An ability to work within a strengths-based framework. The ability to work outside of normal office hours and on-call if required. Strong analytical and problem-solving skills; proficiency in digital tools and data systems Acting with Integrity - operates in a transparent and ethical manner. Demonstrates the Three Trusts values. Commitment to the service - promotes high quality care for the community we support. Demonstrates a commitment to understanding and meeting clients’ expectations and delivering a high-quality service. Sensitive to the needs and concerns of clients. Building relationships - interacts with and develops effective working relationships with a wide range of people of different types and in different situations. This includes establishing formal and informal working relationships with individuals and organisations. Teamwork - commitment and support for the work of the team. Delegates effectively. Pools ideas and builds on the contributions of other team members. Demonstrates an ability and willingness to work with other professional staff from other professions e.g. social workers, advisors, clinical staff, community workers etc. Digital Competency : Comfortable using digital tools and platforms for service delivery, reporting, and communication. Familiarity with client management systems and data analysis tools. Cultural Responsiveness - ability and desire to show cultural sensitivity, awareness and understanding of diversity. This includes reinforcing culturally sensitive behaviour, being responsive to Māori and other cultural groups. Ability to work within diverse cultural settings.
The Lifewise Trust (Lifewise) is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa. Lifewise work alongside marginalised communities to co-create better services and solutions to enable their full participation and ability to thrive. We are committed to fostering a society where everyone feels valued and has a sense of belonging.
Merge Café and community has played a crucial role in supporting Auckland’s street whānau and those experiencing homelessness. We break down societal barriers and offer a warm, safe and supportive space where anyone is welcome.
The purpose of this role is to lead Merge services, staff, and volunteers as a front door for entry to our other services, especially housing and employment, and to further Merge Community as a key part of Karangahape Road and part of a wider system of support that is needed to sustain housing and wellbeing. As a member of Lifewise’s Senior Leadership Team, the Service Manager contributes to organisation-wide strategy and service integration, helping to design models that break down silos and provide wraparound support for service users. The role demands strong leadership across recruitment, quality assurance, health and safety, and client welfare, all in a dynamic and fast-paced environment. You will provide a lived experience lens across the whole organisation.
THREE TRUST VALUES
- Compassion Arohanui
- Courage Maia
- Respect Whakaute
WHO YOU REPORT TO
WHO REPORTS TO ME
KEY WORKING RELATIONSHIPS
Internal
External
LEVEL OF DELEGATION
As stated in The Three Trusts Policy on Delegated Authorities
WHAT YOU’RE RESPONSIBLE FOR
Leadership
Quality
Health and Safety
Cultural Competence
Note : The above performance standards are provided as a guide only. Performance measures will be discussed between the team member and manager as part of the performance planning and review process.
QUALIFICATIONS & EXPERIENCE
SKILLS & ABILITIES
ORGANISATIONAL COMPETENCIES
#J-18808-Ljbffr
Create a job alert for this search
Service Manager • Auckland, Auckland, New Zealand
Related jobs
Link4 is a well known eInvoicing company that is seeking.The ideal candidate will lead initiatives to generate and engage with organizations to build new business for the company.This candidate wil...Show more
FleetPartners is an ASX-listed fleet leasing and management company operating across Australia and New Zealand.With a strong market presence, innovative technology platforms, and a commitment to su...Show more
Moomoo is a next-generation, all-in-one digital share trading and investment platform that integrates trading, market data, social networking, and advanced AI-powered technology.It offers free onli...Show more
Digital Sales Manager
Are Media • Auckland Central, Auckland, NZ
Are Media is New Zealand’s leading omnichannel content company.Every day we influence, inform, inspire, and connect with readers across magazine media, digital, video, social, e-commerce, customer ...Show more
Last updated: 1 day ago
Regional Manager
Frontline Retail Wellington • Auckland Central, Auckland, NZ
Lead & develop Store Managers across 8 stores, driving performance.Competitive base salary, performance incentives, staff discounts, and perks.
Join a trend-setting menswear brand & inspire ...Show more
Last updated: 12 days ago
SaaS Business Development Manager
Link4 • Auckland, AUK, nz
Quick Apply
Last updated: 28 days ago
Senior Account Manager
Arnott's • Auckland Central, Auckland, NZ
Join The Arnott’s Group and be part of a 160-year legacy of crafting delicious moments with iconic brands loved across the globe.
As our Senior Account Manager, you’ll take full ownership of the Arn...Show more
Last updated: 30+ days ago
Relationship Manager - Business Direct
FleetPartners • Auckland, Auckland, NZ
Quick Apply
Last updated: 30+ days ago
Project Manager / Senior Project Manager - Data Centers
Turner & Townsend • Auckland, NZ
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural res...Show more
Last updated: 4 days ago
Management opportunities - Queensgate
Dusk • Westgate, Auckland, NZ
We are calling all passionate leaders who are ready to ignite their career.This management opportunity will allow you to grow with the new store by leading the team to greatness, whilst welcoming n...Show more
Last updated: 6 days ago
Operations Manager - Customer Success (18 month Fixed Term) HYBRID — FIXED TERMMELBOURNE, AU / AUCKLAND, NZ / WELLINGTON, NZ
Xero • Auckland, NZ
At Xero, we’re here to help supercharge small businesses.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When ...Show more
Last updated: 13 days ago
Team Leader, Fleet Services
Sg Fleet Australia Pty Ltd • Auckland, NZ
Great career building opportunity.Addtional wellness and volunteer days.AS A TEAM LEADER FLEET SERVICES YOU WILL.This position is responsible for the quality control and people management of the Fl...Show more
Last updated: 30+ days ago
Client Service Manager
Wilson Group • Auckland, NZ
Are you quick-thinking, people-focused, and great at building relationships?.Looking for a role where every day is different?.
We’re FIRST Security, New Zealand’s market leader in protective securit...Show more
Last updated: 6 days ago
Sales Manager
Hooker & Heijden • Auckland Central, Auckland, NZ
We’re recruiting on behalf of a respected industrial business for a motivated.You’ll be building relationships, identifying growth opportunities, and helping shape the sales strategy alongside mana...Show more
Last updated: 30+ days ago
Client Success Manager
moomoo • Auckland, Auckland, NZ
Quick Apply
Last updated: 30+ days ago
Vendor Assurance Manager - RM & PM
a2 Milk Company • Auckland Central, Auckland, NZ
Lead supplier quality excellence across ANZ.Drive vendor performance, compliance, and innovation at The a2 Milk Company.The a2 Milk Company, driven by science and a pioneering spirit, disrupted the...Show more
Last updated: 23 days ago
Senior Brand Manager - Mother Earth
Arnott's • Auckland Central, Auckland, NZ
The Arnott’s Group has a strong portfolio of brands such as Tim Tam, Shapes, Mother Earth, Campbells and continues the 160-year legacy of the Arnott family, making quality, great-tasting food.Our p...Show more
Last updated: 15 days ago
Customer Service Team Member
Bunnings • Silverdale, Auckland, NZ
Join us and experience Bunnings from the other side of the counter!.Team discount at Bunnings and other Wesfarmers brands including Kmart.
Access to over 100+ exclusive team member benefits across h...Show more
Last updated: 30+ days ago
Cafe Manager
Haus of Gelato Cafe • Auckland, Auckland, NZ
We are a vibrant gelato café dedicated to serving handcrafted gelato, premium coffee, and pastries in a welcoming environment.
Our goal is to create a memorable experience for every guest.We are see...Show more
Last updated: 30+ days ago • Promoted
Business Manager
Stellar Recruitment • Auckland, NZ
We’re are excited to be partnering with a growing civil construction company to recruit a Business Manager who thrives on structure, compliance, and continuous improvement.This is a pivotal role wh...Show more
Last updated: 12 days ago
Restaurant and Bar Manager Food and Beverage Operations
Minor Hotels • Auckland Central, Auckland, NZ
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.Our brands, An...Show more
Last updated: 30+ days ago