Sales Support & Customer Service CoordinatorInt Workspaces • Hastings, Hawke's Bay, New Zealand

Sales Support & Customer Service Coordinator

Int Workspaces • Hastings, Hawke's Bay, New Zealand

17 hours ago

Job description

About the Role

We are looking for a motivated and organised Sales Support & Customer Service Coordinator to join our team. This is a varied role that sits at the heart of our operations, supporting the sales team, processing customer orders, and ensuring a seamless experience for our clients. You will also assist with administration tasks to help the business run smoothly day-to-day.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering excellent customer service.

Key Responsibilities

Sales Support & Customer Service

Be the first point of contact for showroom enquiries and visitors, providing a professional and welcoming experience.
Act as a first point of contact for customer enquiries via phone, email, and online channels.
Provide product and service information, including basic troubleshooting and order updates.
Support the sales team with preparing quotes, proposals, and customer communications.
Follow up on leads, quotes, and customer feedback as required.

Order Processing & Online Sales

Accurately process customer orders through our systems, ensuring correct pricing, products, and delivery details.

Manage and process online orders, including payment verification and dispatch coordination.

Liaise with suppliers, couriers, and customers to ensure timely delivery.

Monitor stock levels and flag low stock items to the operations team.

Administration & General Support

Maintain accurate customer records in the CRM / database.

Prepare reports and documentation for management and sales meetings.

Generate and process customer invoices accurately and in a timely manner.

Ensure product listings in Cin7 are up to date and accurate.

Update and maintain product listings and content on the company website.

Assist with marketing activities, such as updating online product listings or social media posts.

Support wider business operations with ad hoc admin tasks.

Skills & Experience

Previous experience in customer service, administration, or sales support.

Strong organisational skills and attention to detail.

Confident communicator with excellent written and verbal English.

Computer literate with experience using MS Office (Word, Excel, Outlook); CRM, ERP, or inventory management systems (such as Cin7) are a plus.

Ability to prioritise tasks, meet deadlines, and work well under pressure.

A team player who is also comfortable working independently.

What We Offer

Competitive salary based on experience.

A supportive team environment with training and development opportunities.

The chance to work in a growing business with opportunities to contribute and make an impact.

#J-18808-Ljbffr

Create a job alert for this search

Customer Service • Hastings, Hawke's Bay, New Zealand

Related jobs

Retail Sales Assistant - Hastings

Jaycar Electronics • Hastings, Hawke's Bay, NZ

You are an innovative and tech passionate person looking for the opportunity to work in your area of interest.You will have previous retail experience from which you can demonstrate your customer f...Show more

Last updated: 30+ days ago

Field Services Officer

Wilson Group • Napier, Hawke's Bay, NZ

Field Services Officer - Napier.We're FIRST Security, one of New Zealand's market leaders in security.As an EMS (Electronic Monitoring Service) Field Officer at FIRST Security, you will be responsi...Show more

Last updated: 30+ days ago

General Practitioner - Medrecruit

Medrecruit • Napier, Hawke's Bay, NZ

Our client is advertising an opportunity for a General Practitioner to permanently join their team at a GP Clinic in the North Island of NZ. The ideal start date for this position is April 2025.This...Show more

Last updated: 30+ days ago

Power Technician - High Voltage

Paragon Recruitment Ltd • Napier, Hawke's Bay, .NZ

Quick Apply

Paragon (n) : A person or thing viewed as a model of excellence.Imagine a 100-carat diamond, Invaluable.These are the values that drive Paragon. When it comes to recruitment, our mission is to find y...Show more

Last updated: 30+ days ago

Electrical Project Supervisor – High Voltage

Paragon Recruitment Ltd • Napier, Hawke's Bay, .NZ

Quick Apply

Last updated: 30+ days ago

Travel Customer Service

Remotetravelcareers • Napier, New Zealand

Quick Apply

You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.Assist customers with booking flights, hotels, and transportation. Provide clear and friendly support...Show more

Last updated: 30+ days ago

CONNOR New Zealand - NEW STORE - Assistant Store Manager, Part Time - Napier, HKB

CONNOR • Napier South, Hawke's Bay, NZ

Connor is rapidly expanding and has grown its portfolio to over 190 stores across Australia and New Zealand.We're excited to announce the opening of our brand-new location in Napier, and we're look...Show more

Last updated: 30+ days ago

Internal Sales Representative

Vulcan • Napier, Hawke's Bay Region, NZ

Quick Apply

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 66 sites and ~1300 employees across New Zealand and Au...Show more

Last updated: 30+ days ago

Booking Agent

Remotetravelcareers • Napier, New Zealand

Quick Apply

You’ll provide excellent service, confirm details, and assist clients with any booking questions—all online.Assist customers with booking flights, hotels, and transportation.Provide clear and frien...Show more

Last updated: 30+ days ago

Care Centre Manager

Summerset Retirement Villages • Napier, Waikato, NZ

A rare leadership opportunity in.You can help bring our villages to life!.At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedica...Show more

Last updated: 1 day ago

Specialist Consultant - General Practice (GP)

Medrecruit • Napier, Hawke's Bay, NZ

Last updated: 30+ days ago

Commercial Fleet Service Technician - Napier

Bridgestone NZ Ltd • Napier, NZL

Quick Apply

Are you looking for an opportunity to grow and learn new skills within the tyre industry? Join us as a Fleet Service Technician in Napier!. We are looking for a Commercial Fleet Service Technicians ...Show more

Last updated: 8 days ago

Trip Support

Remotetravelcareers • Napier, New Zealand

Quick Apply

You’ll provide assistance with reservations, answer questions, and support travelers from your home office.Assist customers with booking flights, hotels, and transportation.Provide clear and friend...Show more

Last updated: 30+ days ago

CONNOR New Zealand - NEW STORE - Sales Assistant - Napier, HKB

CONNOR • Napier South, Hawke's Bay, NZ

Last updated: 30+ days ago

Casual Secuirty Officer

Wilson Group • Napier, Hawke's Bay, NZ

Casual Security Officer - Gisborne.Casual Security Guards in Gisborne.We’re FIRST Security, New Zealand’s market leader in protective security. Our team set us apart from the rest delivering great c...Show more

Last updated: 30+ days ago

Contract Administrator

Recreational Services • Hastings, Hawke's Bay, NZ

Green by Nature is a leading greenspace and facilities maintenance company and is committed to delivering solutions and excellent service to our clients across Hastings and further across New Zeala...Show more

Last updated: 9 days ago

Facilities Operator

Recreational Services • Hastings, Hawke's Bay, NZ

At Green by Nature, we're more than just a greenspace maintenance team - we're passionate about keeping Hastings and its surrounding areas clean, green and thriving. As a trusted partner of the Hast...Show more

Last updated: 30+ days ago

Part Time Sales Consultant - Riverlea - 6 hrs

Bendon Group • Hamilton, WKO, NZL

Quick Apply

Love lingerie & making women feel amazing? We've got the perfect fit for you!.Right now, we're looking for a.Using your love of lingerie & fashion to create unforgettable shopping experienc...Show more

Last updated: 6 days ago