Services Director

About the role

Christians Against Poverty (CAP) is looking for an exceptional Auckland based Services Director to lead our Services Department through a pivotal season of growth and transformation as we deliver our refreshed Debt Help services.

Reporting directly to the CEO, this is a unique opportunity to be part of CAP's Executive Leadership Team, playing a key role in shaping the organisation.

This role offers an exciting opportunity for someone with exceptional leadership skills to drive a high performing culture of impact, collaboration and continuous learning.

In this role, you'll be responsible for overseeing the operations of the strategic direction of the Services team.

With 3 direct reports and a team of 30 plus and partnering with over 100 churches, you will lead the team responsible for outworking CAP's vision of ending money chaos in Aotearoa.

If you enjoy a fast-paced environment, leading during seasons of growth and love a challenge, we would love to hear from you.

Key responsibilities

Collaboratively lead the organisation on an executive level, bringing service delivery expertise across internal and external opportunities

Execute and manage the outworking of the end-to-end services delivery and services improvement, towards mission impact

Partner with a diverse range of stakeholders across churches, coaches and the sector

Lead the trialing of new and innovative approaches and projects

Lead and manage the Services Department

Execute and develop CAP's long-term services delivery plan toward future impact

Lead CAP's comments and complaints process

About you

You are an experienced executive level leader, excited to bring your leadership and expertise to enable the greatest possible impact for whanau experiencing money chaos in Aotearoa.

You are an influential leader, who challenges yourself and others.

You don't opt to take a path of least resistance.

Instead, you leverage your skills and expertise to do what is right for the kaupapa and the people you're serving.

You are ready to undertake a journey – not only committed to your own professional and personal transformation, but you are deeply invested in enabling transformation in others.

You'll also bring relevant experience for the role :

A strong personal alignment with the foundational Christian philosophy, organisational identity, culture, and values of CAP

5+ years proven experience in a similar role

Proven ability to lead and build a team, including leading leaders, to increased purpose and work delivery, and through change initiatives

Excellent strategic and decision making abilities, with a proven track record of developing and outworking a strategic initiative

Strong experience balancing both strategic and operational priorities and requirements

Exceptional relationship-building and interpersonal skills, with a proven ability to positively influence team culture and performance

Strong discernment and ability to navigate complex and ambiguous situations

Strong negotiation, influencing and stakeholder management skills

Excellent oral, written and interpersonal communication skills

Ability to facilitate organisational work and programmes to increasingly honour Te Tiriti o Waitangi

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider.

We are a not-for-profit organisation with a vision of Ending money chaos in Aotearoa.

CAP provides free practical help and hope to people living in unmanageable debt and hardship.

Partnering with over 100 local churches from Whangarei to Timaru, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values : mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org / stories.

Some of the benefits of working at CAP

You'll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to the people we serve

Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora / wellbeing

Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia / prayer, discernment and a 'with Jesus' approach

Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi

Tangible benefits include EAP, flexible working options, 37.5 hour working week, at least 5 weeks' annual leave per year

Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role.

Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found.

Get your application in now!

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