Senior Business Analyst

Join to apply for the Senior Business Analyst role at Heartland Bank LTD

Kia Ora! We’re looking for a talented Senior Business Analyst to join our Digital Transformation Team at Heartland. Here’s what you need to know.

Is this your next role?

As a Senior Business Analyst, you’ll play a key role in capturing and translating business requirements into effective digital solutions. You’ll work across both functional and technical domains, helping deliver initiatives that support Heartland’s strategy to digitalise everything we do.

Does this sound like you?

You’re an experienced Senior Business Analyst with excellent critical thinking and communication skills. You’re proactive, flexible, and thrive in fast-paced environments. You know how to connect with a wide range of stakeholders and bring clarity to complex problems.

You’ll Bring

• Strong experience as a Business Analyst in financial services or digital transformation programmes
• Proven capability across both functional and technical domains
• Solid understanding of business process modelling, requirements gathering, and stakeholder engagement
• Familiarity with SDLC, Agile methodologies, and digital delivery practices
• Technical aptitude in data analysis, system integration, and enterprise platforms
• Strong functional BA skills : requirements elicitation, documentation, and process design (Agile, epics, user stories, BPMN)
• Exposure to AI, automation, and digital engagement platforms (e.g. Pega, Genesys) is advantageous
• Excellent analytical, problem-solving, and documentation skills
• Experience in financial services or other regulated industries (preferred)

A Bit About Us And What We Do

Heartland is an NZX / ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award‑winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?

We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!

Diversity & Inclusion

At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?

For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn

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