It Service Desk Analyst

Grow your IT Career with Us!

Supportive Team Environment Local and international industry leader About Us Alsco Uniforms is the leading textile rental company in the world with a strong presence in many New Zealand industries - including hospitality, manufacturing and healthcare.

We are a committed group that takes pride in looking after our clients and employees and delivering exceptional customer service at all times.

About the Job Be part of a high performing team delivering quality IT Support to our busy and successful branches across New Zealand and throughout Australasia.

As a user-focused Service Desk Analyst, you'll handle initial IT requests, resolve Level 1 issues, escalate complex tickets, and maintain user devices.

You'll also support ongoing IT projects and daily operations.

A key part of this role will be to troubleshoot, diagnose and resolve technical hardware and / or software issues.

Don't worry if you cannot figure it out, you will be able escalate more difficult queries to more senior members in the team where you can learn from their experience.

We are looking for : Reliable, self-motivated, able to work independently and remotely Strong verbal and written customer service and communication skills Proven experience in a similar role or IT qualification Enjoy communicating with people and solving problems over the phone or face-face Basic knowledge of a Windows

• , O365, Android