Patient Services Advisor

Are you looking for an exciting opportunity to join asupportive, professional and friendly GP Practice Team?

We are looking to recruit additional members of the Patient Services Team to join our practice in Wellington. We are looking to fill multiple positions and will consider both full and part time hours, working pattern negotiable.

The Patient Services Advisors provide the first point of contact forpatients while projecting a positive and friendly image to them and to othervisitors, either in person or via the telephone, and to direct patient queriesappropriately in a courteous and efficient way. They are responsible forundertaking a wide range of administration duties and the provision of generalsupport to the multidisciplinary team.

Main duties of the job

Duties can include but are not limited to :

• Assisting patients via thetelephone or face to face in an efficient and caring manner
• Being the first point ofcontact for patients and all visitors to the surgery, presenting a calm and friendly image.
• Dealing withenquiries efficiently, courteously and with respect, ensuringthat the correct details are recorded and either answered or forwarded promptlyto relevant personnel
• Making appointmentsand operating the appointments system as directed by the GP Partners
• Receiving requests for repeat prescriptions andensuring that requests are acted upon in accordance with Practice policies andprocedures
• Explaining practice registration arrangements and formal requirements to new patients and those seekingtemporary registration
• Opening the premisespunctually in the morning and to make all necessary preparations to receivepatients
• Ensuring that the rights,confidentiality and privacy of the patient are observed at all times.

About us

Wellington Medical Centre is a well established, large training practice, providing high quality care to our 22,600 patients.

We will ensure that you feel welcome, well supported and a valued member of our team.

Benefits of working for Wellington Medical Centre :

Job responsibilities

Reception Front Desk & General Duties

Patient Registrations

Premises and Security

Health & Safety

Administration

Education

Professional Development

General

Person Specification

Qualifications

Knowledge and Skills

Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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