Automotive Technical Adviser

Job reference -

Hamilton based, state-of-the-art workshop

Technical expertise meets exceptional customer care

Lead with knowledge in a cutting-edge workshop

Access 34 years of our client relationships and connections and find your next job.

New Zealand's leaders in motor industry recruitment since

Automotive Employment NZ has been awarded Sourcr Automotive Agency of the Year for the second year in a row

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Make an impact with a role that blends your technical skills with superb customer service.

If you're an automotive professional who thrives on advising and delivering top-tier customer experiences, this is your opportunity.

Duties and responsibilities

Serve as the primary Technical Adviser for customers, translating complex vehicle issues into clear, actionable guidance

Communicate technical findings to customers in plain language, balancing practical repair considerations with customer expectations

Prepare accurate quotes, scope work, and explain service options, timelines, and costs

Collaborate with technicians to ensure efficient workflow, prioritise repairs, and verify quality of workmanship on completed jobs

Liaise with suppliers and manufacturers as needed to source parts, warranty considerations, and service bulletins.

Maintain up-to-date knowledge of new vehicle technologies, service campaigns, and industry best practices

Ensure compliance with health and safety, quality standards, and workshop procedures

Build strong relationships with customers, supporting them through visits, follow-ups, and aftercare

Contribute to a positive, collaborative workshop culture and assist in training or mentoring junior staff where appropriate

What we're looking for

Solid automotive technical background with hands-on experience in diagnosis, electrical systems, driveline, and modern vehicle platforms

Strong customer service skills : the ability to listen, empathise, explain, and manage expectations

Excellent communication and interpersonal abilities - comfortable presenting technical information to non-technical customers

Analytical mindset with strong problem-solving skills and attention to detail

Ability to work effectively in a fast-paced workshop environment and collaborate with a multidisciplinary team

Proactive, resourceful, and committed to delivering high-quality outcomes.

A current NZ driver's license

Any additional automotive qualifications or OEM / brand training are advantageous

What the employer offers

NZ$90,000 - NZ$95,000 annual salary

Five-day working week (standard business hours)

A brand-new 4x4 ute

State-of-the-art workshop facilities with top-tier equipment

Clear career progression and ongoing professional development

A supportive team culture in a modern, technology-forward environment

How to apply

Applications from those wanting to relocate from elsewhere within NZ are welcome.

If you are based offshore and want to move to New Zealand and meet the requirements, please APPLY NOW.

We are able to assist you with your visa requirements, making the process easy and seamless.

If reading online, click the APPLY NOW section and submit your application online.

For more information, contact the team at Automotive Employment NZ Ltd for a confidential discussion.

Phone during NZ business hours :

You can also visit the job board on our website to view further vacancies :

We partner with organisations committed to inclusive workplaces, where every individual is valued and respected.

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