Parts & Customer Service Specialist

Parts & Customer Service Specialist | East Tamaki

Permanent Full-Time Opportunity

We're one of New Zealand's largest beverage manufacturers and the partner of choice for some of the world's most iconic brands – from Coca-Cola and Sprite to Keri Juice.

With over 1,000 employees nationwide, our success is built on strong partnerships – both inside and outside the business.

That's where you come in.

We're looking for a hands-on, service-focused Parts & Customer Service Specialist to join our National Parts Store team in East Tamaki.

You'll play a key role in keeping our Equipment Services operations running smoothly by ensuring fast, accurate, and efficient parts support to our field teams and internal stakeholders.

This is a fast-paced role where no two days are the same – perfect for someone who enjoys variety, problem-solving, and working collaboratively.

Your Impact

Provide friendly and efficient support for parts orders and customer queries

Accurately pick, pack and dispatch orders within 24 hours

Carry out daily cycle counts and manage stock accuracy

Liaise with suppliers to track and communicate delivery ETAs

Manage repairs and servicing of vending ancillary parts

Support onboarding and coaching within the team as needed

Maintain and promote high Health & Safety standards

Provide backup support for the Parts & Customer Manager when required

What do I need?

Solid customer service or technical support experience

Experience with SAP and inventory systems is a bonus

Mechanical or electrical know-how is a plus

Forklift licence (or willingness to get one)

Great time management and a high attention to detail

A collaborative mindset and positive, can-do attitude

A current NZ Driver's Licence

What's in it for you?

Monthly product allowance

8% KiwiSaver or superannuation

Employee Share Programme (up to $3,000 matched annually)

Wellbeing benefits including gym subsidies, medical insurance, and EAP

Free parking, recognition programmes, and global learning opportunities

Working at CCEP

We're proud to be recognised as one of NZ's Best Employers several years running.

At CCEP, we're passionate about our products, our people, and our culture.

You'll be part of an inclusive, safe, and supportive team where you can learn, grow, and be your best.

We welcome applications from people of all backgrounds – including those with unique health needs or who embrace neurodiversity.

If you need any accommodations or support during the recruitment process, just let us know in your application.

If you don't meet every requirement but believe you'd be a great fit, we encourage you to apply!

As part of our commitment to Health and Safety, all successful candidates will need to undergo a pre-employment drug test.

We'll start reviewing applications as they come through.

If we find the right person early, we may close things off sooner – so don't wait to apply!

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