Front of House Supervisor

The Boat Shed Bakery Group LTD – Frankton, South Island

You’re the kind of person who thrives when you’re in charge. You like running a tight ship, keeping customers happy, the pastries looking perfect, and the team moving calmly even when the queue is out the door. If that sounds like you, this could be your new favourite job – right here on the lakefront at The Boat Shed Bakery.

Your role? You’ll be the leader on the floor. With the support of our offsite Café Manager, you’re the one running the bakery day to day – setting the pace, supporting the team, and making sure every guest gets that great Boat Shed experience. From coffee service to cabinet presentation to team coaching, you’ll have your hands on everything that keeps the bakery humming.

You’ll lead the front‑of‑house team, making sure service is smooth, warm, and efficient. Cabinets will be stocked and styled, the coffee queue moving, and every customer – locals, runners fresh off the track, travelers and families – leaving happy and well‑fed.

You’ll handle the details that make service work :

• Managing daily operations and leading the FOH team
• Updating menus and pricing on the POS system, cash‑ups, and troubleshooting
• Ordering and monitoring stock so coffee, pastries, ice cream, and retail shelves stay full
• Working closely with the kitchen to coordinate food flow during peak times
• Keeping standards high across coffee, food service, and customer experience
• Maintaining food safety, hygiene, and H&S compliance
• Supporting the Café Manager with feedback, service improvements, and cost‑efficiency

Some days you’ll be making coffees, others working on rosters, stock orders, or coaching the team – but all of them put you right at the centre of Queenstown’s go‑to spot for coffee and pastry.

You’ll thrive here if you :

What you’ll love :

A role where you get to lead, shape the service experience, and take ownership of a venue that’s become a Queenstown favourite. You’ll work with a supportive wider team, receive on‑the‑job development, staff discounts across our venues (The Boat Shed Café, Canyon Brewing, and Dishery in Arrowtown), and health insurance where eligible.

And of course, you’ll clock in to one of the best “offices” in town, lake in front, mountains behind, and a bakery filled with coffee, pastry, and good people.

If you’re ready to lead a team that values quality, pace, and personality (and keeps you fueled with pastry), we’d love to hear from you.

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