Customer Transformation - Manager

Job Description & Summary

Kia ora, At PwC, our purpose is clear : to build trust in society and solve important problems.

Join our diverse whanau of experts and be supported with coaching, flexibility, and a culture where you truly belong.

Here, you'll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

This is a place to keep growing.

You'll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

About the role

Join our Customer Transformation team in Poneke / Wellington as an experienced Manager and help clients transform the way they work and engage with their customers.

You'll bring your leadership and transformation expertise to guide talented teams, connect strategy with technology, and drive innovation, productivity, and sustainable growth.

Responsibilities

Lead client engagements to define business requirements and translate them into effective Salesforce solutions.

Mentor and support team members, contributing to capability growth across the Customer Transformation and Salesforce practices.

Bridge the gap between technical teams and business stakeholders, ensuring alignment across solution design, process improvement, and implementation.

Conduct functional design workshops, map current and future-state processes.

Apply systems thinking and customer-centered design principles to improve service experiences and operational performance.

Collaborate with cross-functional teams — including designers, developers, and transformation leads — to deliver impactful outcomes.

Skills and experience

Tertiary qualifications in Computer Science, Engineering or related.

Salesforce and other Salesforce ecosystem partner certifications are desirable.

Over 5 years of large-scale Salesforce delivery experience in a Professional Services environment.

Demonstrated team leadership and people management experience, including coaching, mentoring, and supporting multidisciplinary teams to deliver successful outcomes.

Proficient in agile methodologies and delivery management tools such as Jira and Confluence.

Excellent problem-solving, analytical, and communication skills; adept at explaining technical concepts clearly to clients and colleagues with a focus on continuous improvement.

Strong client relationship-building abilities; comfortable engaging with senior client stakeholders while maintaining a customer-friendly approach.

Highlights of working at PwC NZ

Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

Reputation - PwC is known for shaping tomorrow.

Join us and accelerate your career while helping clients and communities solve their most important problems.

Wellbeing - Life & income protection; Sonder / EAP / Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies)

Flexibility - Flexible working; supportive coaching culture

Time off - Purchase up to two extra weeks' annual leave; two recognition days provided each year; annual summer shutdown period

Whanau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

What are you waiting for?

Hit Apply now.

To learn how you can grow and shine in your career at PwC, visit our careers site at .

Grow here.

Go further.

We encourage early applications : This role may close before the listed date if we identify a suitable candidate.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

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