Domain Specialist (L2) - Local Change

## Mō tēnei tūranga mahi | About this roleWe are looking for a Domain Specialist (Level 2), to join our CCS-PD&D Support Office Team, which provides delivery planning, advice and quality assurance of CCS-PDD initiatives and Releases, across all phases from Discovery to Early Life Support.

• Permanent, full-time role
• Wellington / Upper Hutt or Christchurch locations preferred
• Ara Whiwhi Mahi - The opportunity
• The ideal candidate would have strong advisory, co-ordination and problem-solving skills. They will have experience working with leaders across the organisation and display sound change management and influencing capability.Working closely with Change Analysts and other key people across the organisation, you will lead and encourage collaboration, ensure consistency of advice and delivery of our change programme.
• In this role you will :
• actively understand, advise on and represent the change priorities of the Customer Compliance Services (CCS) business group
• work directly with the Initiative Leads to ensure change initiatives are fully led and supported from discovery through to implementation
• support quarterly benefit and performance reporting requirements with CCS to evaluate progress against change outcomes
• ensure that all change activities are planned and delivered in a timely fashion
• ensure that all key stakeholders are kept fully engaged and up to date
• provide support and guidance across multiple change initiatives
• uplift capability of the team through sharing knowledge and experience
• act as an escalation point to resolve complex issues and manage any risks.
• Mōu - About you
• To be successful in this position you will bring the following :
• Strong advisory and curiosity, understanding the why at the core of what you do
• Excellent communication, influencing and facilitation skills
• Ability to work collaboratively with others to deliver outcomes
• Experience facilitating discussions that achieve desired outcomes for the business
• Ability to build and maintain strong working relationships
• High resilience, with the ability to prioritise, manage conflicting demands to meet deadlines and maintain the quality of services deliveredCCS Planning, Design and Delivery (PD&D) enables high quality design and delivery of integrated change. We work across systems, processes, services and workforce to achieve customer outcomes and benefits. We role model systems thinking and champion good design and innovation within the ecosystem that ensures IR is leveraging its capabilities to improve customer outcomes.PD&D teams play a key role in planning for, prioritising, designing, scheduling, and implementing changes to systems and related business processes which IR and our customers rely on every day. The changes these teams will be collectively managing may come from policy, legislative (including remedial), technical advice, or procedural adjustments or via updates to functionality by our external suppliers and partners.
• Mō te roopu - About the team
• The CCS-PD&D Support Office provides delivery planning, advice and quality assurance for CCS-PDD initiatives and Releases, across all phases from Discovery to Early Life Support.
• Tono mai - Apply here
• In your application, please include examples of how you have demonstrated the following key capabilities for the role you are applying for :
• Customer Advisory
• Provide high quality information, advice and services to internal and external customers by understanding each customer and providing proactive and tailored responsiveness to their needs
• Quality Decision Making
• Capability to use the right information and insights in the right context, at the right level and pace; making effective decisions considering impacts and inter-dependencies
• Leadership
• Capability to motivate and empower people to deliver, adapting style and approach across multiple types of leadership (people, thought, strategic, technical). In the context of this role, people leadership will be informal, not formal
• Information and Knowledge Management
• Capability to develop, manage and secure our knowledge as a key organisational asset; sourcing, capturing, securing, sharing and effectively utilising informationIf you would like more information, including a copy of the role description please email
• Applications close at 5pm on Friday, 5 December 2025.
• Inland Revenue welcomes applicants from all walks of life and we want all our people to achieve their full potential. We support flexible working that meets the needs of our people and our business. Let us know if you need any information about the role or any support throughout the recruitment process.| Location : | Multiple Locations |

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