Reservation Agent - Part time

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Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Novotel Queenstown Lakeside is seeking a detail-oriented and customer-focused part time Hotel Reservations Agent to become part of our dynamic Reservations team. This role includes working weekends and public holidays 30 hours a week.

Job Description

Key Responsibilities

• Handle hotel room reservations efficiently via phone, email, and online platforms.
• Respond to guest queries, booking modifications, and special requests in a timely and professional manner.
• Maintain accurate records of all bookings in the hotel’s reservation system (OPERA).
• Liaise with other departments to ensure seamless guest experience.
• Provide exceptional customer service and support in line with brand standards.
• Ensure data accuracy and attention to detail when processing reservations.
• Manage large volumes of correspondence while maintaining service standards.

Qualifications

Skills and Experience Required

Additional Information

Why work for Novotel, Queenstown?

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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