Technical Product Support - Smart Farming

Technical Product Support - Smart Farming

Datamars is a global leader in smart farming solutions, animal tracking, and agricultural innovations. Our award‑winning technologies and trusted brands, Tru‑Test, Speedrite, Zee Tags, Prattley, and NJ Phillips, help farmers achieve efficiency and sustainability. At Datamars, we believe in delivering excellence with passion and innovation.

Join our Customer Success Team in Christchurch and play a key role in supporting farmers and our partners locally and globally. This role focuses on diagnosing and resolving hardware and software issues related to our smart farming product range, including IoT‑based solutions. You’ll provide technical guidance, training, and proactive support to ensure customers get the most out of our products. This is not an IT support role.

This is a 24 / 7 operation shared with our Ireland team. Our NZ hours are 7am–7pm, with weekend and weeknight shifts on a rotating roster. Full induction and product training provided.

What We’re Looking For

We’re seeking a tech‑savvy problem solver with strong customer service skills and hands‑on technical experience. Ideally, you’ll bring :

• Education & Background

Degree or diploma in IT, Computer Science, or Software Engineering

2+ years in technical support, IT service desk, or customer success roles

Networking basics (IP configuration, Wi‑Fi setup, routers)

Excellent written and verbal communication

Benefits

As a vertically integrated business with a head office in Switzerland and market‑based operations in over 21 countries, we unite people from diverse sectors, backgrounds, countries and professions. This proudly diverse and inclusive culture strengthens our collective abilities to make a measurable difference to the profitability and quality of life of customers, the sustainability of sectors and the future of the environment.

Please apply online for further insight into our business, products and innovations.

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