Client Services Representative

As a Client Services Representative, you will enjoy a supportive team environment, diversity, career development opportunities, and a role that is genuinely rewarding. Your empathy, warmth and natural tenacity to go above and beyond, will provide each client and their family / whanau a personalised experience that empowers and enhances their outcomes, opportunities and ultimately, their quality of life.

The Client Services Team are the first point of contact for clients, families / whanau, and providers. Through inbound and outbound communications, we aim to achieve the best outcomes for client / whanau through listening, assessing, information provision and if needed, escalating to others internally, or to external organisations. This is a full time role, based in Mt Wellington, with the opportunity to work from home up to 3 days a week.

We are Kaikaranga (formerly Taikura Trust). Since 2002, we’ve been supporting people with disabilities through the allocation of services and information to remove barriers, promote independence and to help them life their best life.Find out more on our website

About the role

Provide quality advice and support to a diverse range of clients.

Ask effective questions to gain a comprehensive understanding of client needs and expectations, to provide appropriate and relevant information.

Ensure clients are kept fully informed and that agreed timelines are met.

Keep accurate and timely records, ensuring all relevant information has been captured.

Action all queries and requests in a timely manner, keeping all stakeholders informed.

Contribute to the team, share information, and provide assistance when needed.

About you

Passionate about what you do and committed to the best possible outcomes for clients and their family / whanau.

A great team player who can also work autonomously when needed to.

Exceptional communication, and customer service skills, with the ability to relate to a diverse range of people.

Attention to detail, good time management skills and functional knowledge of the Microsoft office suite.

The ability to maintain efficiency and a positive attitude when juggling a busy day.

Committed to Kaikaranga's values.

Experience in the health or disability sector is an advantage, but not essential.

Previous call centre or client facing experience would be advantageous.

What you will receive

A friendly, diverse and supportive team environment.

Growth and development opportunities.

Robust systems, templates and processes to support you in your role.

Flexible work arrangements, including working from home a few days a week.

At Kaikaranga, we don't just accept difference - we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients and our community. We are proud to be a diverse, equal opportunity workplace. We believe our team should reflect the communities we serve so we welcome applications from people with lived experience of disability and diverse backgrounds.

If you think we are the next step on your journey, please apply.

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