Digital Product Manager

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as an Digital Product Manager.

Principal Responsibilities

• Accountable for the end-to-end Digital Product lifecycle ensuring the maximum Return On Investment (ROI) is achieved
• Driving the Digital Product Roadmap to enhance, expose and optimize our customer journeys. Define the future products and the new items HSBC Singapore should be working on, whilst putting together the robust Business Case to show the commercial benefits of launching it
• Acts as owner / champion for one or more Digital products. Selects, adopts and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) or adaptive (iterative / agile) approaches
• Working with stakeholders across local market including Data & Analytics, Business Owners, Risk Stewards and Global colleagues to define the product and journey
• Using customer insight and data define and drive improvement opportunities across customer experience, commercial product sales and digitally native capabilities
• Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
• Refine the overall digital experience for new capabilities in partnership with Marketing, Proposition, and other key stakeholders
• Research new technologies & services, assess competitors, new entrants, and review digital regulations and put recommendations forward for new capabilities

Requirements

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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