We are currently seeking an Airline Support Specialist to join our client who is a global leader for crew accommodation solutions. Their technology platform streamlines the entire crew planning process, making day‑to‑day operations more efficient and elevating the crew layover experience.
Day to Day Responsibilities
- Provide assistance and support to our airline partners and their passengers
- Manage flight disruptions, including rebooking, schedule changes, and cancellations
- Communicate effectively with airline partners and passengers to provide updates and information
- Work with other departments to ensure smooth operations and prompt resolutions
- Maintain accurate records and documentation of all interactions and transactions
Days & Hours : Full time, 40 hours per week. Rotating rosters 4 days on, 4 days off, between 12pm – 10pm. Flexibility to work overtime and on public holidays is required.
About You
1‑2 years’ experience in the airline, travel, or hotel industry / hospitality industryExperience in a fast‑paced customer service environmentExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong problem‑solving and decision‑making skillsFlexibility to work various shifts, including weekends and holidaysStrong technical capabilities and the ability to pick up new systems quicklyClear credit historyBenefits
Work for a well‑known global brand in frontline customer service.
Ongoing learning and development opportunities availableComplimentary and confidential EAP servicesAccess to global hotel industry discounts!This is an opportunity not to be missed. If you are ready for your next challenge, click APPLY today!
Please note : To be considered for this opportunity you MUST be currently residing in Auckland, New Zealand with the eligibility to work full time.
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