Quality Liaison Officer, Feedback Central

Quality Liaison Officer, Feedback Central

Permanent Full-time | Middlemore Hospital

Health New Zealand | Te Whatu Ora Counties Manukau

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Feedback Central plays a vital role in ensuring a consistent and transparent approach to managing feedback and adverse events across our organisation.

As a Quality Liaison Officer, you will facilitate and coordinate feedback processes, supporting services across the district to manage feedback effectively and compassionately.

You will help transform insights from feedback into opportunities for learning and service improvement.

Your responsibilities will include :

Analysing and interpreting patient and whaanau feedback

Drafting high-quality, thoughtful responses

Guiding services in the timely and effective management of complaints and adverse events

Reporting and Analysis of Feedback & Adverse Event Themes

Providing education and support to staff to strengthen feedback capability

Promoting best practice in feedback management within an increasingly digital environment

About You

You are an innovative, people-focused professional who thrives on collaboration and continuous improvement.

You build strong relationships with patients, whaanau, and colleagues and have a passion for enhancing the quality of healthcare experiences.

You will ideally bring :

A tertiary qualification in health, quality, or a related field

Proven experience in quality improvement, problem solving, and report writing

Sound understanding of medico-legal and ethical responsibilities in healthcare

Excellent communication, facilitation, and relationship-building skills

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Closing Date : 28th November

Job details

Job Reference : CMH

Location : North Island - Auckland - South & East Auckland

Job type : Permanent Full time

Expertise : Non-clinical - Administration - Administration

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