Customer Care Administrator

About the role | He Aha Te Turanga

In this position, you will focus specifically on supporting customers who have already joined nib, assisting them with a smooth onboarding, managing their requests, updates, and administrative tasks to ensure their ongoing experience is smooth, accurate, and positive.

Life in our contact centre is energetic, engaging, and fast paced! You will process around 40 emails or change requests a day, along with making outbound calls to members or advisers.

The environment is structured with set breaks and Key Performance Indicators (KPIs) to reach. You'll receive comprehensive training and ongoing support from knowledgeable leaders who celebrate your success.

If you have strong administrative and customer service experience and love making a positive impact, this could be the perfect role for you!

• 12 month fixed-term contract
• This role will be based in our Auckland hub.
• This role operates on a set roster from Monday to Friday, with 8 hour shifts between 8 : 30am and 5 : 15pm (for example, your set shift may be 8 : 30am – 4 : 30pm or 9 : 15am – 5 : 15pm).

If you are selected to progress, you will be invited to attend an in-person Assessment Centre. During this session you'll participate in a group activity and interview. This will take place in the Auckland hub on Tuesday, 9 December from 9 : 15am – 12pm.

The position starts on 19 January

About you | Ko Wai Koe

About nib | Ko Wai Matou

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe to 'challenge the status quo' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our 'future state' strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

Diversity, equity and inclusion | Te kanorau me te whakaurunga

We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Next Steps : If you're successful in going through to the next stage, you will be sent online Chat questions via email from Sapia to complete (if this is not completed you won't progress further).