Front Office Manager - Novotel Queenstown Lakeside

Company Description

Novotel Queenstown Lakeside is located on the tranquil banks of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant.

Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Novotel Queenstown Lakeside is looking for a

FRONT OFFICE MANAGER

to ensure smooth and successful operation of the Front Desk.

This will involve managing the day-to-day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

WHAT YOU'LL DO...

Manage daily hotel operations across

Front Office, Concierge, and Night Audit

teams.

Lead, train, and motivate staff to deliver exceptional guest service and uphold

Accor brand standards

Oversee

guest arrivals, departures, and room allocations

to ensure smooth and efficient processes.

Monitor and drive

financial performance

, including revenue forecasting, upselling, and KPI achievement.

Prepare and reviewo

perational and financial reports

to support business performance.

Supervise

cash handling, shift banking, and night audit

for accuracy and compliance.

Assist with

budgeting and business planning

to meet financial and operational goals.

Foster a positive, guest-focused culture by demonstrating

Accor Heartist values

Qualifications

Minimum

3 years' experience

in a hotel front office or operations management role.

Strong leadership, communication, and people management skills.

Proven ability to manage budgets, control costs, and drive revenue performance.

Willing to work varied hours, including mornings , afternoons and weekends.

Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.

Excellent problem-solving and guest service skills, with attention to detail.

Salary NZD$

Additional Information

Staff meals provided while on shift

Uniforms washed and laundered daily.

Learn your Way

• Access to our Accor Academy so you can Earn while you Learn!

Work Your Way

Incredible Accor

Heartist Benefits

Accor's

refer-a-friend

bonus

Accor's Parental Leave Scheme

Access to our

Employee Assistance Program

Place of Employment will be Novotel Queenstown Lakeside

Full Time 40 hours

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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