eCommerce Operations Zone Lead

Join to apply for the eCommerce Operations Zone Lead role at Woolworths New Zealand

Hybrid working, office based at Favona and Ponsonby, with extensive time in stores.

Lead the eCommerce Zone Specialists to drive online operational excellence and enhance the customer experience across our stores, Customer‑Fulfilment Centres (CFCs) and eStores.

Travel as required to support the team and stores.

What you’ll do | Hei mahi

• Work with Store Operations on key focus areas for eCommerce across Brick‑and‑Mortar stores, CFCs and eStores.
• Provide reporting, insights and operational observations to improve performance on all business, team and customer KPIs.
• Execute change‑management plans to ensure successful adoption of new processes and solutions.
• Support development of national capability plans and ensure training systems are in place.
• Assist with forecasting and analyse wages and productivity to surface key insights and recommendations to leaders.
• Lead ecommerce operational specialists in partnering with Ops Managers, Group Managers and Store Managers.
• Influence and engage stakeholders, fostering a culture of effective delivery, rigorous prioritisation, continuous improvement and business value.

What you’ll bring | Hei koha

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ

Our purpose is to make Kiwis’ lives a little better every day. We’re friendly, down‑to‑earth, and energetic – we work hard but have a great time doing it. There’s plenty of scope for new ideas and a chance to add value across a business that touches the lives of three million New Zealanders a week.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Retail

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

#J-18808-Ljbffr