Motor Claims Consultant

Ready to Chase the Sun with Suncorp New Zealand?

At Suncorp Group, we're home to some of Australia and New Zealand's most trusted names in insurance.

We're proud to lead with purpose - building futures and protecting what matters for Kiwis across the country.

About the Role This is not your average call centre job.

As a Claims Consultant, you'll be at the frontline of customer care - supporting our valued partners and customers during moments that matter most.

You'll help people navigate the claims process with empathy, professionalism, and a solutions-focused mindset.

While previous insurance experience is an advantage, it's not essential - we'll provide all the training you need to succeed.

What you'll do : Be the first point of contact for customers with motor claims Deliver exceptional customer service and support Manage a portfolio of claims through to resolution Guide customers through their entitlements, claims, and repair processes Set clear expectations and offer tailored solutions What you'll bring : Proven success in a fast-paced customer service environment A passion for helping people - especially over the phone A resilient, solutions-driven attitude Strong communication skills, both verbal and written A keen eye for detail and the ability to multitask Tech-savvy and confident navigating multiple systems A drive to exceed performance goals and KPIs What we can offer you Free life, salary continuance