Customer Solutions Specialist (AU / NZ Remote)

Customer Solutions Specialist (AU / NZ Remote)

At Visory, we're all about empowering businesses to unlock their full potential.

Launched in early 2020, we are a fast-growing startup, and we have built Australia and New Zealand's first digital bookkeeping solution that supports small to medium‑size businesses.

We supercharge their financial back‑office by connecting them to a marketplace of certified Bookkeeping and Payroll Experts, backed by our powerful digital platform of best practice workflows.

The result : clean books, oversight of key financial indicators, and freedom from their back‑office so they can focus on big picture growth.

How you'll make an impact

You are an experienced account manager or customer success professional with strong communication and relationship management skills. You thrive in a structured environment where process adherence, proactive engagement, and clear communication are key to success.

You enjoy supporting business owners, understand the complexities of franchise or small‑business operations, and bring a commercial mindset to every interaction. You’re comfortable juggling multiple accounts, spotting opportunities for improvement, and ensuring every franchise partner feels supported and valued.

What You'll Be Doing

Relationship & Account Management

• Act as the main point of contact for franchise partners, providing ongoing operational and account support.
• Build trusted relationships through proactive communication and regular engagement.
• Ensure franchisees adhere to established processes and service standards.
• Manage escalations and resolve issues efficiently to maintain franchise satisfaction.
• Coach franchisees to the standards agreed to with Head Office across bookkeeping, COA and payroll.

Operational Delivery

Customer Advocacy & Continuous Improvement

Commercial Support

We’re looking for someone who has

What you’ll love about working at Visory

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Consulting, Information Technology, and Sales

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