Assistant Spa Manager

Milbrook Resort – Queenstown, South Island

Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work.

Join the team at Millbrook Resort, New Zealand's premier five-star destination, and step into a leadership role that blends luxury with wellbeing. As Assistant Spa Manager, you will work alongside our Spa & Wellness Manager to inspire and engage a talented team of therapists and receptionists, delivering exceptional experiences in our award-winning spa.

Overview

Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.

Our award‑winning spa is seeking an inspiring leader who is passionate about health, wellbeing, and delivering an exceptional guest experience. Join our five‑star team to work alongside the Spa and Wellness Manager in guiding and motivating a talented group of therapists and receptionists. With multiple accolades, including being named "New Zealand's Top Spa Resort" by the World Travel Awards for several years, this is your opportunity to lead within one of the country's most prestigious wellness destinations.

The Role

As Assistant Spa Manager at Millbrook Resort, you will play a pivotal leadership role in shaping the success of our award‑winning spa. Working closely with the Spa & Wellness Manager, you’ll champion team engagement and wellbeing, oversee recruitment, training, and performance management, and ensure seamless daily operations across reception and therapy services.

Your focus will include driving financial performance, optimizing scheduling, maintaining impeccable five‑star standards, and creating exceptional guest experiences from booking to departure. This dynamic position combines strategic leadership with hands‑on coordination, empowering you to influence everything from team culture and service excellence to revenue growth and sustainability initiatives—all within one of New Zealand's most prestigious luxury destinations.

Success Profile

• Previous leadership or management experience advantageous
• Previous experience in a luxury or spa environment
• Qualifications in health, wellbeing, as a spa therapist, or similar advantageous
• Confident with computers, systems, and programs
• Ability to inspire, motivate, and engage a diverse team, fostering a positive and high‑performing culture.
• Skilled in coordinating daily operations, scheduling, and ensuring seamless guest experiences.
• Highly creative and able to think outside the box
• Excellent communication skills in person, on telephone, and over e‑mail
• Experienced in recruitment, onboarding, training, performance reviews, and team development.
• Committed to delivering exceptional five‑star service and creating memorable, personalized experiences.
• Strong understanding of budgeting, cost control, revenue generation, and KPI achievement
• Excellent interpersonal skills to maintain effective communication within the team and across departments.
• High level of attention to detail and exceptional time management skills
• Calm under pressure and ability to prioritise tasks and responsibilities
• Ability to work on own initiative, as well as work as an effective team player
• Knowledgeable in compliance, auditing, and maintaining a safe environment for guests and team members.
• Professional and immaculately presented
• Flexible attitude to hours of work, including weekends and public holidays

Location : Arrowtown, Queenstown

Pay Rate : $68,000 gross per annum

Hours : Full‑time permanent (30 / 40 hours per week guaranteed)

My Millbrook

At Millbrook, we value our people as much as our guests—enjoy exclusive benefits including discounted spa treatments and products, complimentary staff meals, special rates on dining, golf and accommodation, and access to wellbeing support through. With opportunities for professional growth through Millbrook Masterclasses and regular development workshops, plus a vibrant social club and perks like travel allowances and eco‑friendly commuting discounts, this is more than a job—it is a lifestyle in one of the most breathtaking settings in the world. Elevate your career and join a team where luxury meets opportunity.

If you wish to work in this dynamic, challenging, and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply!

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