SaaS Technical Support Specialist

Excited by technology and great at solving problems? Join our support team and become an expert in a globally used SaaS platform. If you enjoy helping customers, digging into how software works, and becoming a true product specialist — this role is for you.

About Us

We build specialist software for the glass industry. Our mission is to be the most widely used software platform for glass shops globally. With offices in Auckland and London, we’re growing fast—and we need great people to grow with us.

Why Join Smart Glazier Software?

• Smart, diverse team with a supportive, hands‑off culture
• Competitive salary (NZD $65K–$90K, based on experience)
• Hybrid work‑from‑home options and flexible hours
• Beautiful offices in Auckland and London
• Real growth opportunities
• Fun, relaxed office vibe — pool table, foosball, board games
• Casual dress code

Please apply directly via email to

About the Role

As a SaaS Technical Support Specialist, you'll play a key role in helping our customers succeed with our software.

You’ll become one of the best users in the world of our suite of products — supporting glaziers and glass fabricators across the globe. You'll be solving problems, answering queries, and helping users get the most from our tools.

Along the way, you’ll also become deeply familiar with the glass industry and the real‑world challenges our software solves.

Your responsibilities will include :

To excel in this role, you will :

How to Apply

Please apply directly via email to

Our Commitment

We’re not looking for “years of experience.” We’re looking for people who are smart, curious, and motivated to learn something deeply technical. If you’re excited by the idea of mastering a unique software platform and helping customers succeed, we want to hear from you.

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