Customer Care Coordinator-Queenstown

WSA is a global leader in the hearing aid industry.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA group, Audiology South operates a network of hearing stores across Southland and Otago equipped with the latest technology and, most importantly, the best people.

We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Audiology South is a professional and progressive business.

We provide a full range of audiological services with a focus on hearing assessments and hearing aid fittings.

We have a vacancy for a part time Client Care Coordinator based in our Queenstown clinic.

The role will be for 2 days per week, Thursday and Friday 8.30am - 5pm.

Some travel may be required to the Wanaka clinic so a car and license will be essential.

The successful candidate must have a natural ability to listen to clients and learn about their needs, provide a high level of service and be well organised.

The ability to speak clearly and personably with clientele and display patience and composure in all communications is essential.

You must have a professional phone manner, the ability to multi-task under pressure and a flexible approach.

The ideal person for us would have the following attributes :

Excellent presentation and interpersonal skills

Good computer literacy, with MS Office and database management knowledge.

Accurate and fast data entry skills

Clearly spoken

A strong team player, happy to support and contribute as business dictates

Caring and empathetic nature

Expert multi-tasking skills

Ability to maintain a consistently high level of professionalism

Excellent training and support would be provided by our Customer Care Manager (QTN) and Business Development Manager.

Please note only candidates with current NZ or Australian work rights will be considered for this position.

Applications will be reviewed as they are received.

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Benefits Of Working With WSA

A competitive remuneration package

Ongoing training and continuing professional development to support your career growth and opportunities.

Clinic incentives available throughout the year

Hearing Aid Benefits available to Employees, Family and Friends

You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful?

We can't wait to hear from you.

WSA is an equal-opportunity employer committed to creating an inclusive employee experience.

Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment.

This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

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