Senior Student Centre Advisor

Description

• Lead student support across enrolment, exams & graduation
• Drive improvements using technology and streamlined processes
• Step in as manager to guide and support your team effectively

Ngā kōrero mō te tūranga – About the role

As a Senior Student Centre Advisor, you’ll be the key escalation point for student enquiries across enrolment, exams, assessments, and graduation. Working as part of a collaborative, solutions-focused team, you’ll provide clear, timely advice that helps students confidently navigate university processes.

In this role, you’ll lead aspects of training, reporting, and day-to-day operations, supporting the division to deliver exceptional customer service. You’ll also manage a primary and secondary portfolio, using technology and continuous improvement to enhance how we work. When required, you’ll step in for the Student Centre Manager to help keep the team running smoothly.

Salary will be in the range of $85,279 to $97,532 per year based on skills, knowledge and experience brought to the position. This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

For more information on the role please see the position description. For a confidential conversation about the role, please contact Laura McFarlane, Student Centre Manager, All applications must be submitted through the online portal, emailed applications will not be accepted.

Ko wai koe? – Who are you?

You’ll bring strong analytical, problem-solving and decision-making skills, along with the ability to plan, prioritise and manage a busy workload. You understand university processes and know how to build effective relationships across teams to achieve shared goals. You’re confident investigating issues, making sound recommendations, and using technology to improve the way work gets done.

You’re an excellent communicator with a commitment to delivering exceptional customer service. You’re experienced in supporting team development through training, documentation and continuous improvement, and you’re comfortable working in an environment of ongoing change. Culturally aware and adaptable, you’re able to identify risks, offer solutions, and maintain high standards under pressure.

It would be an advantage if you’ve studied at tertiary level, can speak a second language, or have experience with financial processes such as receipting and reconciliations.

Don’t meet every single requirement?

Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we’re committed to creating a diverse, inclusive, and genuine workplace. So, if you’re excited about this role but your experience doesn’t perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team.

Ko wai mātou? – Who are we?

Student Systems and Administration provides high quality integrated services that foster engagement, promote wellbeing and support students in achieving their academic goals. The work of Student Systems and Administration comprises the following : administrative processes from enrolment through to graduation, enquiry management, as well as maintaining the student systems.

The Director of Student Systems and Administration is responsible for the overall management of the Division, with assistance from the Managers.

We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.

Ko te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa.

Applications Close on Sunday 30th November 2025

Requisition number : #J-18808-Ljbffr