MEMBERSHIP & CONTENT MANAGER - ROSEDALE, AUCKLAND, NEW ZEALAND (HYBRID)

Location : Rosedale, Auckland (Hybrid)

Full Time

Summary

Join a leading industry body representing the security industry, helping elevate the member experience and how they are perceived in New Zealand.

Full Job Description

The New Zealand Security Association (NZSA) is a not-for-profit industry body representing 85% of the security industry in New Zealand. Its voluntary members include security providers ranging from large multi-nationals to sole traders and includes individuals and companies who are not direct providers of security services but have an interest in the industry.

Our small team has a vacancy for a full-time Member Relations and Content Manager to support our CEO and Operations Manager in delivering value to members, ensuring strong communication and relationships and supporting the organisation’s strategic goals. They will also develop content, member campaigns and contribute to events, advocacy and initiatives that strengthen the industry and the association’s profile.

What does the role entail?

The primary role is around the growth, retention and engagement of the Association’s membership. It will include regular catchups with members and be the primary point of contact member enquires and new member onboarding.

Secondly, they will develop content, campaigns and advocacy positions and help run NZSA events. This role requires a generalist able to work across a range of tasks and cross pollinate learnings and content from one role to the other.

Key Responsibilities

Membership Growth & Retention

• Develop and implement strategies to recruit new members and retain existing members.
• Manage the onboarding process, ensuring new members are welcomed and integrated.
• Regularly review and refine membership categories, benefits and value proposition.
• Conduct member surveys and analyse feedback to inform service improvement.

Member Engagement & Services

Content and Advocacy

Events & Programmes

Administration & Reporting

Stakeholder Relationships

Essential

Skills & Experience

Desirable

Personal Attributes

Key Performance Indicators (KPIs)

Benefits

The role is based at the NZSA office in Rosedale, Auckland, with some WFH flexibility and may require occasional travel around New Zealand for events and member visits.

If you feel you have the skills and drive to take on this important role and you have a passion for the security industry and serving stakeholders, please apply today with a cover letter and your CV to .

Applications close Sunday 7 December.

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