Field Service Technician Ii

Field Service Technician II

Location : Penrose, Auckland, New Zealand

Salary : NZ$75,

• –NZ$105,
• per year

Employment type : Full-time, Permanent

Seniority level : Mid-Senior level

About the Role

As a member of the Nordson team, you will work in a dynamic, collaborative environment where your ideas and contributions will be valued and respected.

Work in a fast-paced environment to assess, troubleshoot, quote and resolve technical issues for adhesives application equipment.

You'll utilise multiple databases to aid in troubleshooting and the recording of results from work completed.

Duties & Responsibilities

Field Service Technician II will be predominantly based in the Penrose Workshop and must schedule and prioritise work daily while being flexible for unscheduled or urgent work.

Be an effective, reliable business partner to the existing team.

Answer incoming customer calls and provide technical service assistance for Nordson equipment.

Liaise with customers and provide technical analysis, assessment and advice on equipment received for repair / overhaul.

Promote the technical and performance characteristics of products.

Overtime may be necessary as assignments dictate, to include weekdays, weekends and public holidays.

Perform other duties as assigned.

Knowledge, Skills & Abilities

Ability to work with Microsoft products, show good comprehension skills and communicate effectively.

Essential that the candidate is self-motivated to perform at a high level.

Demonstrate good customer service skills and be able to manage Customer and Colleague expectations.

Display effective work organization and planning methods.

Good electrical-mechanical aptitude, with trade qualifications being beneficial but not a pre-requisite.

Current Forklift license and Restricted Electrical License or the ability to obtain is essential.

Ability to plan and prioritize work commitments in a dynamic environment.

The ability to use typical fault-finding instruments such as a multimeter, and other tools / equipment.

Problem-solving skills necessary to troubleshoot and resolve equipment operational issues.

Measures

Customer, Manager and Colleague Satisfaction with progress and processes.

Communication (written and oral) / administration skills.li>

Quality of work, Volume of work, Motivation and Engaged Attendance.

Territory Sales targets as prescribed by the Sales Manager.

Inventory Control of allocated Technician Stock Levels and Management of parts.

Benefits

A competitive remuneration package including a company vehicle (typically SUV or twin cab utility), available for general personal use.

Mobile phone and laptop for business use.

Overtime available based on customer needs and business requirements.

Employer Superannuation Contribution at required statutory level.

A bonus incentive plan based on achieving set criteria and paid annually.

Leave loading paid on annual leave taken.li>

Contributory Health Insurance plan.

Work schedule is primarily Monday to Friday promoting work-life balance.

Uniform including safety equipment provided.

Tools and test equipment to carry out repairs and maintenance are available for use.

The position is permanent ensuring job security and stable employment.

About Us

At Nordson, we believe that anything is possible.

We empower our global team of employees to engineer, manufacture and market innovative products and systems that are essential to everyday life.

These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical and electronics.

Founded in

We care for our employees and provide them with opportunities to advance their careers and make impact, inside and outside of work.

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