Customer Engagement Representative

Tararua District Council is an inclusive organisation built on trust, respect, and teamwork. We’re united by a shared purpose and a strong sense of integrity in serving our communities. Our people value connection, collaboration, and accountability in everything we do. Guided by our values of Pono, Whanake, and Whanaungatanga, we’re proud to deliver mahi that strengthens our district and supports one another along the way.

About the role

We have two Customer Engagement Representative vacancies based in Pahiatua. The role ensures that all customers, whether seeking general information, community services, or library resources, receive a responsive, knowledgeable, and high-quality service. By combining frontline customer service, library support, and community engagement, this role enhances accessibility to information, technology, and resources across all service areas. The Customer Engagement Representative will proactively assist customers, manage enquiries, support events and programs, and contribute to continuous service improvements that benefit the whole community.

Who we are looking for

• NZQA Level 3 or higher in a related field
• Previous experience in a customer service, contact centre, or front‑desk role.
• Knowledge of library operations, including reading advisory services.
• Previous experience handling cash, EFTPOS transactions, and financial reconciliation.
• Strong communication and interpersonal skills.
• Digital literacy, including common software (Microsoft Office) and online resources.

What we offer

You’ll join a close-knit, respectful team that enjoys working together and making a difference. We offer fair pay, development opportunities, and meaningful mahi where your contribution is recognised and supported. At Tararua District Council, you can build your career while being part of a team that genuinely cares about our people and our place.

Experience the land of ranges

Tararua offers the best of both worlds; small‑town warmth and space to breathe, with easy access to larger centres like Palmerston North, Napier and Wellington. It’s a district known for its friendly communities, stunning natural environment, and the balance of meaningful work with a relaxed rural lifestyle. Whether you’re into tramping, local events, or simply good country living, Tararua is a great place to call home.

Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua community!

To view the position description and download an application form, please visit our website - Vacancies | Tararua District Council (tararuadc.govt.nz)

Applications are also available at all Council Service Centres.

For more information, please call or email :

Applications close at 5.00pm on Tuesday 9th December 2025

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