Client Service Delivery Manager (Client Services)

Overview

We are seeking a dynamic Client Contract Delivery Manager (CCDM) to oversee a portfolio of specific client contracts. This role is crucial for ensuring a consistent and remarkable client experience. You will maintain an overview of client relationships to identify and implement improvements, manage areas of risk, and resolve issues promptly. The CCDM is responsible for partnering with operational delivery leads to meet and report on all deliverables, SLAs, and KPIs and forms part of the client leadership team in supporting retention and growth. The successful candidate will join a diverse, highly motivated and respected team and will work collaboratively with colleagues, key stakeholders at all levels and clients to deliver positive outcomes. This role can be based in any of our UK offices, with remote working available, with a requirement to travel to any DWF or client office location when needed.

Responsibilities

• Client Relationship

Act as a primary point of contact for the client, collaborating with the Client Relationship Partner (CRP) and key stakeholders to understand and meet client priorities.

Accountable for overall contract management for the client throughout the client journey; support onboarding, ensuring a smooth transition to DWF, securing resources, and establishing contract governance.

Collaborate with Finance, Business Intelligence (BI), and operational teams to identify issues and ensure contractual reports meet governance requirements, working with key stakeholders to implement solutions, improve performance and meet deliverables.

What will help you succeed in this role?

Essential

Desirable

What we offer

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you\'re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

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