Screening And Enquiries Team Leader

We are looking for someone to work alongside our current Screening and Enquiries Team Leader.

You will have shared and individual responsibilities of the 'Front Door' operations.

This is a permanent role based in our Te Whanganui-a-Tara (Wellington) office.

Mo te turanga | About the role

You will lead and develop one of two teams made up of Screening and Enquiries Analysts and Senior Analysts, who act as the 'front door' for New Zealanders engaging with our organisation.

These teams play a vital role in capturing, analysing, assessing, and triaging more than 15,000 contacts each year across all of the Commission's regulatory areas.

As the leader of the screening and enquiries function, you will be accountable for delivering your team's work, driving key projects and initiatives, and ensuring the provision of high-quality, well-informed advice.

The indicative salary range for a Screening and Enquiries Team Leader is $114,327- $134,502 plus 3% KiwiSaver employer contribution.

The successful candidate will be appointed at a salary which reflects their individual skills, experience, and internal relativities across the organisation.

He korero mou | About you

With a background in both customer service and compliance, you'll ideally bring technical expertise in triage and screening assessments, along with a solid understanding of enforcement frameworks and their practical application.

You'll be confident engaging sensitively with members of the public when needed, and ideally, you'll have some leadership experience.

However, we also see this as a great opportunity to grow your leadership capabilities and further develop your people-leader toolkit.

You'll enjoy working collaboratively with your team, peers, and subject matter experts across the Commission to prioritise areas of greatest harm to New Zealand consumers and markets.

With your continuous improvement mindset, you'll bring fresh, practical ideas to help deliver and implement the team's objectives effectively.

Proactive and solutions-focused, you'll be able to think, write, and communicate with clarity.

You'll be inquisitive, with strong critical thinking skills, and comfortable presenting to stakeholders at all levels, including other agencies.

A true team player, you'll thrive in a fast-paced environment where your innovative thinking and risk-informed decision-making are valued and supported.

Read more about the skills, experience and knowledge required for this position in the position description.

If you are applying via SEEK, by clicking Apply Now you will be redirected to our careers page where you can access our position description.

Te wahi mahi | Working here

We're friendly and collaborative and enjoy contributing to our shared vision of making New Zealanders better off and are committed to our people's wellbeing.

Our flexible working options are key to supporting that goal and our people have the technology they need to make it happen.

Our environment is inclusive, and our people know they are free to be their authentic selves at work and structure the way they work to suit their lifestyle.

Click here to find out more about benefits and life here at Te Komihana Tauhokohoko | The Commerce Commission.

Ka pehea te tono mai | How to apply

If you want to contribute to our vision to make New Zealanders better off, please click 'Apply for this job' below.

You will need to complete an online application form and upload your CV and Cover Letter outlining your motivation for applying for this role and the skills and experience you bring.

For any queries contact Lisa Weimann on

Closing date for applications : Sunday, 23 November

Our recruitment process is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them.

We are an equal opportunity employer.

We value diverse perspectives and the contribution every one of our people makes to our culture.

Put simply – you can be yourself here.