Customer Services Aquatics

Posted : 14 / 11 / 2025; Closing Date : 28 / 11 / 2025

Job Type : Permanent - Full Time; Location : Alexandra; Job Category : Customer Service

Be among the first 25 applicants – this brand-new role supports front desk and swim school operations.

You'll be the first point of contact and the person who makes every visit special for the Alexandra Pool.

What You'll Do

Greet patrons with warmth and professionalism.

Handle enquiries about programmes, memberships, and services.

Answer phones, emails, and walk-in questions efficiently.

Run the Front Desk

Process transactions (cash, EFTPOS, bookings) accurately.

Maintain records of sales and customer interactions.

Keep reception clean, organized, and stocked.

Manage Envibe and retail stock control.

Know Your Stuff

Build product knowledge to promote programmes and memberships.

Help customers find what they need.

Assist with promotional activities.

Support the Team

Monitor patron behaviour and flag safety concerns.

Follow emergency procedures.

Work with swim teachers, lifeguards, and supervisors.

Attend staff meetings and training.

Hours of Work

This role is scheduled Monday to Friday, 11 : 15 am to 7 : 45 pm.

Hours may be adjusted in the future to meet operational needs.

Desired Skills And Experience

Your Skills

Strong customer service and communication.

Office admin experience.

Problem-solving and adaptability.

Your Attitude

Positive, friendly, and enthusiastic.

Empathetic and patient.

Professional with a sense of humour.

Self-motivated team player.

Must Have

Current First Aid Certificate (or obtain within 4 weeks)

Why This Role is Awesome

Brand new position—help us shape what great customer service looks like.

32 hours per week—excellent work-life balance.

Be the heart of the operation—you'll make a real impact every day.

Work in iconic Central Otago pools.

Join a growing team that values and supports each other.

Applications close : Friday, 28 November

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Government Administration

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