Customer Engagement Designer

This is an opportunity for you to join our Data, Analytics & Strategy Domain as a Customer Engagement Designer. The Customer Engagement unit leads data-driven customer engagement orchestrated across channels. It comprises several specialist teams who work alongside other units of BNZ to design and advance the customer experience.

• Mō te Tūranga | About the Role
• We sat down with our General Manager Customer Engagement, who let us know the following about the role : Implementing a customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.
• What are 5 day
• Support business stakeholders by evaluating potential value, providing consultancy, translating ideas into actionable requirements, and exploring data for Next Best Conversations. You will be part of building a world leading capability for customer engagement! An excellent knowledge of the Customer Decision Engine and how to implement Next Best Conversations (NBAs) and Campaigns. A strong portfolio of communications implemented and delivering brilliant outcomes for customers. Effective and efficient working processes for creation of NBAs.
• What attributes will this person display in order to
• 2+ years' experience in a data-driven marketing comms role or similar Proven campaign management, business analyst or data analysis experience, specifically in campaign or data deliveryStrong interpersonal and communication skills Ability to manage multiple activities, priorities, and conflicting deadlines Marketing Automation experience (Salesforce Marketing Cloud, Marketo, Adobe Campaign) We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

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