Customer & Stakeholder Manager

Fixed term opportunity for an experienced Customer and Stakeholder Manager to join our Dunedin teamAt Downer we plan, create and sustain.

Downer is the leading provider of integrated services in Australia and New Zealand.

Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working hereDowner is committed to delivering excellence by ensuring our people have the environment and the means to be successful.

We offer : Fixed term contractFree access to Marram health care benefits and discounted holiday homesDiscounts for Samsung, PB Tech, Gym memberships and more!

$500 bonus for current employees who refer a friend to DownerProgression and development programs on offer including our inspiring leader's programme for top performersTe kowhiringa | The OpportunityWe are seeking a highly motivated and experienced Customer and Stakeholder Manager to join our Coastal Otago team based in Dunedin on a 6-month fixed-term contract, with the possibility of extension.

This role is pivotal in ensuring effective communication and engagement with customers and stakeholders across the State Highway network.

You will take ownership of the Customer and Stakeholder Communication Management network, ensuring that all stakeholders are well informed, disruptions are minimised, and a positive customer experience is consistently delivered.The position also provides operational administrative support to the wider Dunedin business and involves being on call to assist with network issues such as weather or environmental events.Key ResponsibilitiesEstablish, maintain and manage strong relationships with key stakeholdersDevelop and implement the Customer and Stakeholder Communication Management Plan, ensuring regular updated, clear messaging, and timely engagementManage NZTA's Customer Relationship Management System, ensuring enquiries and complaints are recorded, investigated, and resolved promptlyWork collaboratively with field crews and operations teams to ensure consistent delivery of excellent customer serviceRespond effectively during incidents and significant operational events, ensuring timely communication to all affected partiesNga pukenga matua | Important SkillsYou'll be a confident communicator who can quickly step into this fixed-term role, build strong relationships, and hit the ground running.You will also bring with you : Relevant qualification or proven experience in Customer and Stakeholder managementStrong relationship management, negotiation, and problem solving abilitiesExperience implementing stakeholder engagement plansFamiliarity with CRM and RFSF systems (NZTA CRMS preferred)Ability to work under pressure, adapt quickly, and multi-task effectivelyKo wai matou | Our OrganisationWant to know more about what it is like to work at Downer?

Then head to our People Site here!

Me pehea ki te tono | How to applyIf this sounds like the opportunity for you, click Apply Now to submit your application!

The reference number for this role is

• We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment.

If you need support with this requirement, please talk to our team.

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