Senior IT Support Engineer

Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems.

Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations.

Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficiencies.

Collaborate with regional leaders, system engineers, and network teams to support projects and cross‑functional initiatives.

Mentor junior team members and foster a knowledge‑sharing culture.

Provide IT support for internal and external events, ensuring seamless technical execution.

Job Description

• Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems.
• Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations.
• Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficiencies.
• Collaborate with regional leaders, system engineers, and network teams to support projects and cross‑functional initiatives.
• Mentor junior team members and foster a knowledge‑sharing culture.
• Provide IT support for internal and external events, ensuring seamless technical execution.

Requirements

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